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Content? On point. ✅
Visuals? Stunning. ✅
UI/UX? Seamless. ✅
But hold on…
Do you still feel like your website is almost, almost perfect but still missing that extra something?
Maybe that tiny spark to grab your visitors’ attention and hold it while guiding them to that sweet "Buy" button? 🛍️
Think about this: A potential customer close to clicking ‘Buy Now’ feels a pang of doubt. Just as they hover over the ‘close icon,’ a pop-up appears, saving the day with a friendly and timely message. And guess what? It answers all the queries and guides the customer in the right direction. And… SOLD! 🛒
Wondering how to turn,
Every ‘hmmm’ into a confident ‘YES.’
‘Hesitant visitors’ into ‘Delighted customers.’
‘Good to have a website’ into a ‘Must-have website.’
Here’s the answer: Live Chat Apps - the winning formula for extraordinary user experience and conversion success.
As per Statista, the average customer satisfaction rating for live chat globally is 83.1%.
But with this comes a million-dollar question: Which is the best live chat app for a website?
Don’t worry! This blog post covers an in-depth analysis of various live chat apps for websites, their features, pricing, and everything you need to make the smartest choice possible.
Table Of Contents
What is a live chat app?
Let’s take an example: You walk into a store, and you’re greeted by a friendly face offering you a helping hand. And you suddenly go like - Whoaaaa! 🤩
Well, that sense of personal connection and guidance makes you feel valued, right?
Now just imagine what if your website can offer the same experience to your visitors.
Introducing live chat apps!
A live chat app is your website’s superstar that helps businesses and customers to connect in real time via chat. It’s like that missing link that can transform website interactions, making them more engaging and personalized.
By addressing questions, providing support, and prompting conversation, a live chat app helps create meaningful connections that put potential customers at ease.
Incorporating a live chat app into your website can help you elevate the user experience, boost conversion rates, and improve customer loyalty. Using apps like Facebook Messenger. WhatsApp, and more, companies can deliver live chat support.
Ready to unlock the full potential of your website by adding the live chat app advantage? Check out the benefits of live chat apps.
3 benefits of live chat apps
1. Faster customer support
By offering instant responses, live chat apps eliminate frustrating waits for customers who seek immediate answers.
Check this: As per reports, 53% of customers tend to abandon their purchase if they can’t find the answers to their questions. Moreover, 73% of customers say that valuing their time is the most important thing a company can do in order to provide good customer service.
No more holding, abandoned service requests, or dissatisfied visitors.
Learn more about how you can use ChatGPT for customer service and explore best customer service AI chatbots that can help you.
Time to transform your website into a virtual hub where customer support is as quick as a flash! 💫
2. Boost in conversion rates
A well-timed and friendly live chat message can fire up conversation rates!
Live chat apps offer timely support and guidance that help to eliminate uncertainties and answer questions that visitors might have before making a purchase or committing to your services.
As a result, customers feel more confident in their decisions, leading to increased conversions and revenue for your business.
Reports show 79% of businesses say that by offering live chat support, they have had a positive effect on sales, revenue, and customer loyalty.
Get ready to soar your conversion rates with live chat apps like never before! 🚀
3. Enhanced User Experience
As per reports, live chat has the second-highest customer satisfaction ratings at 85%, compared to phone support at 91%.
And by improving the user experience, companies can improve the satisfaction rate. But how? Simply by using live chat apps on the website.
Integrating a live chat app into your website creates more engaging, interactive, and personalized experiences for your visitors. And by offering personalized support and an attentive ear, you can enhance your user experience!
It shows them that you truly care about their needs and concerns, fostering connections and positive feelings towards your brand. 🤩
What makes the best live chat app?
As modern customers crave prompt and personalized support, live chat apps have become an essential weapon in businesses' arsenal to meet these expectations.
But how do you identify the crème de la crème that can take your website to the next level?
Here are a few things you should look for before choosing a live chat app:
Frictionless communication and a seamless experience is the key! The best live chat apps have a clean, intuitive interface that's easy to navigate for both your support team and website visitors.
Top-notch live chat apps leverage AI to offer smart auto-responses, assist agents with accurate answers, and manage workload efficiently. This helps to save time, improve efficiency, and deliver a personalized customer experience.
From adjustable chat window elements to personalized greetings - a great live chat provides you with various customization options. This empowers you to create a unique experience that aligns with your company.
In today's fast-paced, mobile-first world, the best live chat apps are fully responsive and adapt seamlessly to various devices and screen sizes. This ensures a smooth experience for your visitors.
Now that you know what you need to look for before adding live chat on the website, let’s quickly jump to the 5 best live chat apps for websites that you should try out.
Best live chat apps for websites
Wanna skyrocket your website's engagement and convert more curious visitors into loyal customers? Who doesn't, right?!
If you just nodded energetically, keep reading to discover the best live chat apps for your website that can help you turn your website visitors, into loyal customers and skyrocket your sales.
Botsonic is a no-code custom AI ChatGPT chatbot builder that helps to build hyper-intelligent and conversational chatbots right at your fingertips. The advanced chatbot builder is designed to supercharge your customer engagement and experience! 🤖
Time to say goodbye to complex training data and interface creation. With Botsonic, any user or business can effortlessly craft a custom AI chatbot guided by their data in no time.
Learn more about how to train ChatGPT on your own data.
Come up with mesmerizing, intelligent, and conversational AI interactions on your website, delivered in just minutes! 🚀
Botsonic's ChatGPT-inspired chatbot unlocks the power of GPT-4 and natural language processing to enable users to design bespoke AI chatbots tailored for a wide array of use cases – all without any need for technical know-how.
Key features of Botsonic:
- GPT-4 technology - Botsonic leverages GPT-4 technology and NLP - you can feed your data and let the chatbot swiftly adapt to providing unparalleled customer support, lifting the customer experience to new heights.
- Seamless integration: With just a few clicks, you can integrate Botsonic into your website or app landscape using embeddable scripts and API keys.
- Customization: Botsonic lets you make your chatbot uniquely yours by personalizing its name, colors, tagline, logo, and contact info.
- User-centric design: Enjoy effortless chatbot building using Botsonic's intuitive drag-and-drop interface, designed for everyone – no tech guru needed!
In a nutshell, Botsonic is the game-changing live chat app for websites - it merges cutting-edge GPT-4 prowess with a user-friendly platform to come up with conversational AI chatbots that customers truly love.
Check out more about conversational AI and discover 5 best conversational commerce tools.
This no-code wonder turns customization, hassle-free integration, and unforgettable customer experiences into an unbeatable combination.
Pricing: Botsonic offers a free trial, and the paid plan starts at $19/month. Learn more about pricing plans.
Ready to build a custom AI ChatGPT chatbot in minutes?
Combining the power of live chat with chatbot functionality, Tidio allows businesses to connect with their customers in real time.
Key features of Tidio:
- Highly customizable chat widget
- 35+ readymade chatbot templates
- Ability to augment your support team with a chatbot
- Integrates with 50+ SaaS tools, including Hubspot, Wix, Shopify, and more
- Other interesting features include automatic chat translation, geolocating visitors, screen sharing, etc.
- API Access
- All-in-one package
- Quick and easy setup
- Excellent customer support
- Complex process
- Limited native integrations and basic analytics
- Doesn’t allow multiple triggers for a single bot
Tidio’s G2 Rating: 4.7/5
Pricing: Tidio offers a free trial. The chatbot support starts at $29/month for 3 operators. You can also go for a bundled solution, ‘Chatbot + Communicator,’ for $29/month + $25/month per seat.
Tidio is a good live chat app for websites, but guess what - it’s not the best! It is because reviews say that setting up chatbot flow can be difficult because of panel design. Moreover, it does not have advanced analytics and reporting capabilities. And most importantly, the pricing models are pretty confusing. If you are looking for a better option that can simplify things for you, offers the best customer support in the world, and has super straightforward pricing, choose Botsonic!
Intercom is an incredible live chat app for websites that helps businesses to enhance their overall customer experience and build long-term relationships with their customers.
Intercom offers a user-friendly interface and advanced features that help to provide real-time conversational support and streamline conversations. In addition to that, you can set up promotional banners and broadcast messages with ease.
Key features of Intercom:
- Offers a lead qualification bot
- Communication is stored in one team inbox
- Creates custom messages and segments them based on the data
- Create an automated web campaign to monitor and nurture leads throughout the sales process
- User-friendly design
- Customizable chatbots
- Offers multiple integrations
- Can be pretty confusing for first-time users
- Pricing can be a bit high for small businesses
- Has fewer customization features compared to others
Intercom’s G2 Rating: 4.5/5
Pricing: Intercom has a Starter plan for $74/month. For other plans, you can contact the support team.
Intercom is pretty nice, but the user interface is a bit clunky. Moreover, the prices are way too high - which can be problematic for small businesses or businesses who are not looking to invest much in live chat apps. If you’re looking for a live chat app for a website with a user-friendly and intuitive interface that is also affordable, you can go for Botsonic.
LiveChat is one of the most versatile and easy-to-use platforms when it comes to ‘live chat apps for websites.’ It allows businesses to create customizable chatbots based on their branding needs, where customers can send messages and support requests.
LiveChat chatbot helps you to attract new leads and engage with users on the website, which can improve customer experience and skyrocket sales.
Key features of LiveChat:
- Automated greetings
- Customizable pre-chat surveys
- Sends targeted chat messages
- Provides a ticketing system
- Offers integrations with 100+ platforms
- Provides quick responses
- Offers limited features
- Some reporting features are only for high-cost plans
LiveChat’s G2 Rating: 4.5/5
Pricing: LiveChat plans start at $20/month - Starter plan.
LiveChat is a great platform - however, it is pretty expensive compared to others. Moreover, as per reviews, there is a lag in receiving chat messages, which can be a bit problematic. Wondering what’s the alternative? Try Botsonic - the best live chat app for websites that works seamlessly and can help you enhance customer experience.
LiveAgent is a comprehensive support platform with 360-degree live chat software. It works alongside your customer support team 24/7.
LiveAgent offers a ticketing system, knowledge base builder, customer access portal, built-in call center services, and more that can help your customers to find the answers they are looking for without human agents.
Key features of LiveAgent:
- 130+ ticketing features
- 200+ integrations with leading tools
- All chats, calls, emails, social media mentions, and more appear in LiveAgent’s universal inbox
- All-in-one platform
- Easy-to-use dashboard
- Multiple integrations
- In-built CRM and AI insights
- Expensive as compared to others
LiveAgent’s G2 Rating: 4.5/5
Pricing: LiveAgent plans start at $9/agent - Small business plan.
LiveAgent is an amazing platform, but its user interface is not that good, plus the prices are a bit high. Also, there can be some issues with implementation. So, if you are looking for a tool that has a user-friendly interface, and can be easily implemented, try Botsonic by Writesonic.
Build the best live chat app for the website using Botsonic
And there you have it - a fascinating list of live chat apps to elevate your website’s user experience, skyrocket engagement, and transform visitors into customers.
A powerful live chat app can bring your fantastic content, eye-catching visuals, and seamless UI/UX to life, providing that personal touch and fostering meaningful connections with your audience. And Botsonic is just the tool you need! 💖
Embrace the power of Botsonic, the no-code AI chatbot builder, to create hyper-intelligent and conversational experiences for your users in a breeze. With its GPT-4 prowess, user-friendly platform, and seamless integration, Botsonic is ready to supercharge your customer engagement and take your sales to new heights!
So why wait? Make the smart choice, and let Botsonic be the ultimate chatbot companion to transform your website into a lead-generating, sales-boosting powerhouse! 🚀