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Shhh, listen closely…
Six out of the seven continents are whispering a secret: your next vacation planner isn't a human.
Are the voices in your head going like, 'Damn! What? Then who?’
Well, from the corners of Cairo to the glistening glaciers of Antarctica, your digital travel genie has arrived.
Say hello to AI-powered Travel Chatbots!
Be it booking flight tickets, hunting for the best hotel deals, or sorting out the intricate details of your client's dream vacation, travel chatbots are like wings that can transform your travel business.
Still not sure about their application?
Check this: Travel is one of the top 5 industries when it comes to chatbot applications, others being real estate, education, healthcare, and finance.
Moreover, as per Statista, 25% of travel and hospitality companies globally use chatbots to enable users to make general inquiries or complete bookings.
And now you might be wondering - why is this sudden surge in bots making travel plans?
Here’s the answer: Consumer preference has seen a seismic shift with the digital boom. The modern-age traveler prefers quick yet comprehensive solutions at their fingertips rather than lengthy email threads or phone calls.
And these smart travel chatbots offer exactly that - instant, accurate, and personalized services.
Guess what? 87% of customers say that they would interact with a travel chatbot if that could save them time and money.
Sounds exciting, isn’t it? Well, get ready to uncover the “what,” "how,” and "why" and the "best" chatbots in the travel industry.
Table Of Contents
What are travel chatbots?
Travel chatbots are AI-powered travel buddies that are always ready to assist, entertain, and provide personalized recommendations throughout your customer's journey. From the moment your customer says ‘Hello’ to the time they say ‘Bon Voyage,’ these digital genies are there 24/7 to ensure smooth travel.
Travel chatbots engage users in human-like text-based conversations. Moreover, they can be integrated into your business website, mobile apps, and popular messaging platforms easily.
However, their expertise extends beyond simplistic interactions. Travel chatbots dig deeper, offering a wide range of services, including trip planning, booking assistance, on-trip customer support, and personalized travel recommendations, to name a few.
As per the survey, 37% of users prefer to deal with an intelligent chatbot when comparing booking options or arranging travel plans. And around 33% of customers use chatbots to make reservations at a hotel or restaurant.
In short, from planning an exciting city tour to suggesting the most romantic sea-facing suite, these intelligent bots redefine holistic travel planning. Travel chatbots have transformed the travel and tourism industry by enhancing customer service, streamlining operations, and elevating the entire travel experience. 🏞️
The result? A happier, satisfied, and loyal customer base ready to explore the world. 🌍🎒
Benefits of using travel bots
1. 24/7 Availability
Around 50% of customers expect businesses to be available 24/7 - and travel chatbot can provide instant response, which is one of the most important benefits.
Whether your customer is looking for a quick midnight snack venue in Paris or battling jet lag in New York and needing travel assistance, a travel bot is always ready to leap into action.
Say goodbye to working hours. With travel chatbots, your customers can get their queries resolved anytime, anywhere.
2. Instant Customer Support
In this fast-paced digital era, waiting is frustrating.
Travel bots can quickly process and respond to customer questions, keeping waiting times to a minimum and enhancing customer satisfaction.
So, no more waiting or hold time - provide instant information on flights, accommodation, and other travel-related queries.
3. Personalized services
Every traveler is unique, and so are their preferences!
Travel bots learn from each customer interaction, tailoring their responses and suggestions to offer a service that's as unique as your customers.
This high level of personalization leads to better customer experience and engagement.
From salaries to infrastructure, there are a lot of expenses involved with a full-scale customer support center.
Implementing a travel bot can significantly curtail these costs by handling the majority of user queries, offering a cost-effective solution.
Travel chatbot is a one-time investment that provides continuous returns. You can also explore 6 free AI chatbots.
5. Improved conversions and revenue
By providing immediate assistance, offering personalized suggestions, and upselling relevant services, travel bots play a pivotal role in converting prospective travelers into confirming customers.
They can tactfully suggest booking a hotel or renting a car, leading to additional sales, increased conversions, and, ultimately, boost revenue.
Top use cases of travel chatbots + Examples
Now you might be wondering, how exactly are these travel chatbots applied in the real world?
Let's delve into some of their typical use cases and see how they're already transforming the experience for customers globally:
1. Flight and Hotel Bookings
One of the most common uses of travel bots is to assist with booking flights and hotels. They help customers find the best deals as per their preferences, making the entire process straightforward and hassle-free.
Travel bots allow customers to input their preferences, like destination, date, and budget, and the bot can provide an array of flight or hotel options within seconds.
Example: Booking.com's chatbot engages with customers via Facebook Messenger, aiding them in finding the perfect accommodation and answering their queries.
2. Real-Time Travel Updates
Travel chatbots can provide real-time information updates like flight status, weather conditions, or even travel advisories, keeping travelers informed.
With travel chatbots, travelers can receive real-time alerts straight to their phones. So, you can easily keep your customers informed with travel chatbots.
Example: KLM Royal Dutch Airlines' BlueBot (BB) provides passengers with updates on flight status, gate changes, and baggage belt numbers.
3. Personalized Travel Suggestions
Based on user conversations, travel chatbots can suggest tailor-made tourist attractions, local events, dining spots, transport means, and more.
By providing personalized travel itinerary suggestions based on user preferences, travel chatbots make travel planning a breeze.
Example: Expedia’s chatbot on Facebook Messenger asks users about their travel dates and destination preferences before offering a host of suggestions on hotels, tourist spots, and more.
4. Customer Support
From lost baggage inquiries to understanding complex airline policies, travel chatbots can provide real-time support, eliminating long wait times.
Travel chatbots can prove to be a valuable companions of your customers during the trip, offering local sightseeing suggestions, helping with local transportation options, or even dealing with complaints and issues.
Example: Marriott’s chatbot assists customers during their stay with everything from room service orders to local travel tips.
5. Post-trip interaction
The job of a travel bot doesn’t end when the trip ends.
Once the trip ends, the travel chatbots ask for reviews, feedback, handle post-trip issues, and even assist in planning the next adventure!
Example: AccorHotels' chatbot, Phil Welcome, maintains post-trip communication with travelers, asking for feedback and offering personalized deals for future trips.
These use cases are just the tip of the iceberg, demonstrating how extensively travel chatbots can enhance every step of the travel process, making it more streamlined, personalized, and customer-centric. 🛫🌏
4 best travel chatbots in 2023
In the bustling world of AI chatbots, Botsonic emerges as a groundbreaking game-changer. Developed by Writesonic, Botsonic is an innovative no-code AI chatbot builder that enables businesses to develop personalized AI travel chatbots built around their specific requirements.
Imagine equipping your travel business with a hyper-intelligent, conversational chatbot that can answer everything from basic FAQs to detailed customer inquiries. And the best part? You can make this reality in just a few minutes!
Learn more about conversational AI and explore 5 must-have conversational commerce tools.
Say goodbye to coding uncertainties and hello to Botsonic - your resource for transforming your travel business.
Key Features of Botsonic
Botsonic comes packed with fantastic features that help make it a standout player in the universe of chatbots:
Powered by GPT-4: At the heart of Botsonic beats the powerful GPT-4 and NLP technologies. Simply input your data and watch it transform into a customer support powerhouse, effectively tackling even the trickiest of inquiries.
Hassle-free integrations: With Botsonic, integration is a breeze. Just a few clicks, and you can seamlessly embed Botsonic anywhere using basic scripts and API keys.
Customization capabilities: Get creative with your bot! Botsonic lets you name your chatbot, choose a color scheme, add your logo, and even include a catchy tagline and contact details.
User-friendly interface: If the thought of technical complexities makes you dizzy, Botsonic's 'drag-and-drop' interface puts your mind at ease. With this user-friendly design, creating your chatbot is as easy as 1-2-3!
With Botsonic, you can truly revolutionize not just your customer experience but also elevate your entire travel business to extraordinary new heights. Ready to build custom AI ChatGPT chatbot and watch your business soar?
Looking for more options? Have a look at 6 AI chatbots builders that you can try in 2023.
Yellow.ai is an incredible platform that can help you build mind-blowing travel chatbots at ease. From booking flight tickets to making hotel reservations, those travel chatbots can help you with all.
With Yellow.ai, you can build travel chatbots that can help you stand out from the crowd in the travel industry. It can help your businesses to provide a travel experience to your customers like no other.
Yellow.ai can help you build travel bots that can help you automate the entire traveling experience. Be it capturing leads, boosting sales, providing feedback, or more, the travel bots can help you with all.
Yellow.ai is nice, but it comes with pre-built tools and provides very few customization and integration options; this is why it takes more time to build and integrate. In addition to that, their support team is not so good. If you want to go for a better AI chatbot builder which has good customer support, go for Botsonic.
3. Flow XO
Flow XO is a robust platform that eases the creation of chatbots designed for smooth, meaningful conversations across diverse sites, apps, and social media channels.
With Flow XO, you can extend the capabilities of your chatbots beyond just engagement. Seamlessly connect your chatbots with over 100 different cloud-based applications, enabling a full-stack solution for your business operation.
From sending attachments in bot messages to multiple amazing integrations, Flow XO provides various features. With Flow XO, you can easily create, integrate, and share your way to unprecedented success in your travel business.
Flow XO is good for creating chatbots, but it can be pretty complicated if you’re a first-time user. Moreover, as per reviews, the platform is very standard as compared to the other enterprise solution. So, if you are looking for an AI travel chatbot builder that is easy to use and offers incredible features, Botsonic is the right choice for you.
Verloop is a conversational platform designed to supercharge customer interactions. From answering FAQs to capturing leads, qualifying them, scheduling demos, and even managing subscription sign-ups, it can handle everything. It’s like having your best sales representative tirelessly working around the clock!
Integrating Verloop into your business operations is effortless, thanks to its user-friendly drag-and-drop interface. Training your Verloop travel bot to handle many tasks efficiently and resolving your customer's queries is as easy as a few clicks.
No matter what phase of customer engagement you're in, Verloop's chatbot acts like a tour guide, leading your prospects through each step of their journey with your brand.
One of the standout features of Verloop? Its multilingual capabilities! With its fluency in multiple languages, Verloop has the power to engage with customers globally in their native tongue. A massive leap for companies looking to expand their reach beyond borders!
Learn more about how multilingual chatbots can help you level up your travel business.
So, if you're seeking a travel chatbot with impressive features, Verloop is a stellar choice.
Verloop is great, but it comes with a few disadvantages as well. When it comes to setting up, Verloop takes a lot of time to set up, and also it offers limited features. In addition to that, it lacks customization capabilities, which can be a bit problematic. However, if you’re looking for a better option, it’s better to go for Botsonic.
How to build a travel chatbot using Botsonic?
Looking to build a chatbot that's perfectly tailored to your travel needs? A travel bot that understands your customers, offers solutions at lightning speed, and works tirelessly around the clock?
Well, creating your custom AI ChatGPT chatbot is quick and easy, and you don't need a tech wizard's hat to pull it off!
Here’s the answer: Botsonic!
This powerful no-code AI chatbot builder enables you to craft your chatbot to perfection, effortlessly blending it with your unique business needs. And the friendly interface of Botsonic makes the entire process a breeze! 🌬️
Ready to start building your own AI chatbot? Here’s a simple 3-step process to guide you in creating your stellar travel chatbot using Botsonic:
Step 1: Feed your data
To build an AI chatbot that provides reliable chat services, you need to start with data collection. Collate and upload all the vital documents, URLs, and other resources that feed your chatbot with information.
Remember, your past customer interactions are a goldmine of insights. Analyze them to identify trends, predict potential questions, and ensure your chatbot is well-equipped with relevant responses.
Learn more about how to train ChatGPT on your own data.
Step 2: Style your travel chatbot as per your brand
Now that your chatbot has the data let's focus on the customization! Personalize your chatbot with your brand identity elements like brand's colors, logo, contact details, and even a catchy name. This not only makes your chatbot an effective customer support tool but a charming brand ambassador as well.
You can also provide sample queries to help your customers understand how best to interact with your new AI team member.
Step 3: Seamlessly integrate the chatbot into your website
Botsonic makes deploying your newly crafted chatbot a piece of cake! Once your chatbot is ready to roll, Botsonic generates a custom widget that aligns with your brand's design.
To introduce your chatbot to the world, all you need to do is copy the generated embed code and paste it into your website's code. Just like that, your travel chatbot is ready to serve your customers!
And there you go - a super-intelligent AI ChatGPT chatbot ready to take your travel business's customer experience to a whole new level!
Ready to build your own travel chatbot?
Time to level up travel experience with Botsonic
Optimizing your travel business with automation is not just a trend - it's an absolute business game-changer. 🚀
For those looking for a feature-packed, user-friendly, and cost-effective way to leap with both feet into the AI arena, Botsonic is the answer. It comes armed with the power of AI and the convenience of no code, creating the ideal mix of automation and personalization.
With Botsonic, your travel business isn't just participating in the AI revolution; it's leading it. Magic can happen when advanced technology meets passionate entrepreneurship.
Ready to see the magic for yourself? Start your Botsonic journey today! ✨