What is Botsonic, and How to Use It?

Table of contents

Let’s say you're at a bustling party, and this person seems to have it all - the charm, the wit, the knack for conversation, and the ability to be helpful without being overbearing.😎

This person makes the party better just by being there. Now, what if I told you your business could throw a similar party online, 24/7, with a little help from an AI buddy?🤖

Meet Botsonic - the state-of-the-art AI chatbots ready to bring life to your online customer interactions.

Botsonic is no ordinary chatbot; it's an all-rounder, donning many hats to deliver on your needs. And, the best part? It's a no-code platform.

So, you won't need to wrack your brains around complex coding languages or hire a dedicated developer. With Botsonic, building an AI chatbot is as easy as baking a pie with a ready-made mix - simple, hassle-free, and absolutely delicious regarding the results!

This blog post is your invitation to learn what Botsonic is. You can consider the blog- a virtual tour of all the fantastic features that make Botsonic the friend your business didn't know it needed.

From AI-powered functionality that feels almost human to flexible customization options that let your brand shine– Botsonic has it all.  Its ability to learn from your business data and offer invaluable chat analysis can help you establish effective communication with your visitors.📈

So, buckle up as we dive into the world of Botsonic, where AI and user-friendliness come together in a symphony, playing the perfect chord for your business success!

Table Of Contents

What is Botsonic?

Botsonic is a no-code AI chatbot builder. It lets you create a custom chatbot trained on your business data in a snap. These AI chatbots built with Botsonic work as super-smart, always-on, customer-engaging machines. They can learn from previous interactions and offer human-like responses to customer queries.

Whether you're a coding wizard or someone who can imagine nothing but a deadly snake, hearing the word 'Python,' the platform is designed to be user-friendly and accessible to all.

With Botsonic, you can create the best AI chatbot that offers human-like responses to user queries. It can hold natural conversations, recognize customer sentiment, and adapt responses.

How, you ask? The secret behind Botsonic's intelligence and adaptability is GPT-4, the latest iteration of OpenAI's language prediction model. Also, it uses machine learning and natural language processing techniques to understand context and spot patterns in customer communication.

Botsonic - What is Botsonic?

Why use the AI chatbot builder Botsonic?

1. No code

According to some statistics, 82% of companies can not hire or retain the software engineers or developers they need. If you are a small or medium business, having a team of developers or engineers just to build and manage your own AI-powered chatbot does not sound realistic. So, we have made Botsonic just for you.

26% of executives believe low-code or no-code platforms are the most important investment for automation.

At Botsonic, our motto is to make that belief much stronger. Breaking down the technical barriers, Botsonic adheres to a 'No Code' philosophy. You can effortlessly use the platform to design and make AI chatbots, even if you don't have a technical background.

With its intuitive interface, Botsonic allows you to develop and deploy AI chatbots without writing a single line of code. Simply use the custom AI chatbot builder, select pre-defined responses, and easily set up conversation flows.

2. Highly customizable

Your business isn't a one-size-fits-all sort of deal, so why should your chatbot be?

Typical chatbots make your users feel like they are meeting a stranger - generic and impersonal. These chatbots do not vibe with your unique brand identity. Here's where Botsonic flips the script.

It stands apart with its high customizability features. The no-code AI chatbot builder lets you fine-tune your chatbot’s appearance to match your brand persona.

Want to give your AI chatbot a catchy name? Go for it!🚀

Fancy a stylish avatar or a trendy color scheme? You got it!

Do you feel like customizing the conversation flows to fit your customer's needs? Absolutely, why not?🫡

Botsonic can help you do all of that and uphold your brand identity. Think about your AI chatbot as a team member who's just as unique as your brand. It can echo your language and tone while delivering customer service in a way that screams 'you' - the brand.

3. AI-powered, ChatGPT-trained

Remember when chatbots were as stiff as a board, stuck following pre-defined rules? They couldn’t handle anything out of the ordinary!

Well, that's all in the past. Artificial Intelligence (AI) has been a game-changer in the world of chatbots. It has successfully elevated chatbots from mere rule-based systems to intelligent conversationalists. And Botsonic embraces this transformation.

It is not your regular chatbot. Thanks to the magic of AI, Machine Learning, and Natural Language Processing (NLP), it's got some serious brains behind it.

This might sound sci-fi, so let's break it down. Botsonic harnesses GPT-4 and the power of ChatGPT. Besides learning from your training data, it's always watching and learning from customer interactions.

By using machine learning techniques, the Botsonic AI chatbot can pick up patterns from user conversations and adapt them on the go. With these powers, the AI chatbot doesn't just answer queries but becomes better and more helpful with every interaction.

Botsonic provides quick, spot-on responses, offers personalized experiences that truly 'get' your customers, and functions all by itself without any manual interference.

4. Train on custom data

You can train the Botsonic AI chatbot on your own custom data and make it aware of your business' ABCs. Thus, each time customers come with a question related to your business, they get the appropriate answer.

Sounds pretty awesome, right?

Botsonic lets you create a personalized AI chatbot that's as unique as your business. You can upload your company knowledge base as PDF, DOC, and DOCX files or add FAQs and site maps. By training the AI chatbot on your own data, you can feed Botsonic all the details that matter.

Say, for example, you're a travel agency. You can train Botsonic with your itineraries, FAQs, and customer feedback. Now, when a customer asks about the best European trips for solo travelers, Botsonic wouldn’t just give a generic response. Instead, it would offer suggestions based on your database's most popular solo European trips-

How cool!

And that's just the tip of the iceberg. Once you train it on your business data, the Botsonic AI chatbot becomes more than just a customer service tool. It represents itself as a seasoned customer support team member.

Want to train ChatGPT on your own data? Here is how to do it!

5. Chat data analysis

Botsonic's top feature is its ability to analyze chat data and make improvements. Through detailed analytics, the no-code custom AI chatbot builder offers insights into your chatbot’s performance.

You can keep a tab on the number of interactions, information related to user satisfaction, and more. Using this valuable data, you can fine-tune your chatbot's behavior, ensuring it continues to meet your customers' evolving needs.

Let's say you run a bookstore. Your bot Sonic AI chatbot is on the front, helping customers find books, answering queries about delivery times, or explaining return policies. With 'Chat Analysis,' you get to see the whole picture - the most frequently asked questions, the common issues, the average response times, and so much more.

You can easily find out which questions stump your AI chatbot or where it excels and use this information to improve its performance. It’s like having a continuous feedback loop that makes your custom chatbot better and smarter with each interaction.

Apart from all the above features, Botsonic maintains a high-security standard and uses robust data servers from Amazon AWS. Thus, even if your website is experiencing a huge footfall and an extreme number of customer queries, Botsonic will work seamlessly without any hindrance as long as your website works fine.

How to build your own AI chatbot using Botsonic?

Here is a step-by-step guide to building your AI Chatbot powered by ChatGPT and trained on your own data.

Build your AI Chatbot with Botsonic

Step 1: Sign up

  • First, visit 'writesonic.com/botsonic' and click on the 'GET STARTED FREE' button.
  • If you don't have an account already, sign up with your Google or Apple ID. Or, you can put your Full name along with your Business Email and choose to sign up with a password or OTP.

Step 2: Upload your knowledge base

You can upload your knowledge base under the Botsonic dashboard and train your AI chatbot on your own data. Follow the steps below,

  • On the Botsonic dashboard, locate the 'source' section.
  • Upload your knowledge base files. These files should contain information about your organization that the AI will use to answer queries.
  • You can upload files by dragging and dropping or selecting from your computer. The accepted file formats are PDF, DOC, and DOCX.
  • Click on the Spreadsheets option if you want to add any data sheet to train the bot.
  • To refer to a website, enter its URL.
  • You can also drag and drop your sitemap or copy-paste a link to train your AI chatbot on your sitemaps.
  • If you have FAQs, you can upload them in bulk using a CSV file.
  • After uploading all the relevant data to train the bot, you need to click on the  'Upload and Train' button.

Step 3: Customize your chatbot

Now, it's time to customize your AI chatbot to align with your brand's guidelines. This incredible AI chatbot builder lets you customize the company name, logo, chatbot picture, color, subheading, input placeholder, welcome message, and chatbot guidelines. You can also select the quality of the AI engine, response length, language, widget position, and more.

You can customize the following:

  • Add company name: Displayed at the top of your chatbot widget.
  • Add company logo: Displayed at the top of your chatbot widget.
  • Add chatbot picture: Profile picture to represent Botsonic user-agent.
  • Select chatbot color: Displayed on the top of the widget and in the chat support button.
  • Add chatbot subheading: Give a nice subtitle to your AI chatbot.
  • Decide chatbot input placeholder: To guide your first-time users on what they can ask.
  • Enter welcome message: The default message that a user sees the first time they interact with your bot.
  • Set chatbot guidelines: Provide certain guidelines for your bot to follow while interacting with customers.
Customize Botsonic - what is Botsonic?
Customize Botsonic

Step 4: Set up starter questions

Here, you can add a predefined set of questions and responses that your bot will use whenever the given questions are asked.

Add Starter Questions to Botsonic - What is Botsonic?
Add Starter Questions to Botsonic

Step 5: Collect user data

Choose what information you want your customers to enter before they start chatting with your AI chatbot. You can select whether to offer your customers a  pre-chat form or not from this window. All you need to do is to click on the Show form or Hide form toggle.

Collect users data on Botsonic - What is Botsonic?
Collect users' data on Botsonic

Step 6: Integrate Botsonic into your website

Now, your bot is ready to be integrated into your website. You can use the Embed Script or the Rest API to integrate Botsonic.

For the Embed Script, copy the provided script and paste it into your HTML code where you want to display the Botsonic chatbot.

For the Rest API, handle user queries and more using your unique API Endpoint and API Token.

Embed Botsonic code - what is Botsonic?
Embed Botsonic code

Step 7: Track usage

Once you've integrated Botsonic into your project, you can track usage with Analytics.

You can track the total number of words used, the total number of messages generated, and the total number of conversations done over a selected period of time range.

Top 9 use cases of Botsonic

While an AI chatbot can solve various problems for your business, here we will discuss the top 9 use cases of an AI chatbot that you can leverage today. Check them out now!

1. ChatGPT-powered automated customer support

With the introduction of ChatGPT for customer service, it's much easier to integrate an AI-powered chatbot into your customer support system. You can program the custom AI chatbot to answer common questions about your product or service, reducing the workload on your customer support team.

For example, suppose you run a software company, and your product is loved by thousands of users worldwide. But as obvious as it sounds, with popularity comes great responsibility to handle each customer query efficiently.

But how do you manage when your customer support team is swamped with thousands of questions? A ChatGPT-enabled AI-powered chatbot like Botsonic is the solution. It works like a friendly, knowledgeable customer support rep who's always there to assist your customers.

It can answer questions like "How do I install the software?" or "What are the system requirements?" in a jiffy. So, while your support agents are busy solving complex issues, the AI chatbot is there, ensuring no user feels left out.

2. Capturing leads

Your marketing efforts are not going haywire anymore! Through effective chatbot marketing, you can nurture and convert every visitors that it brings to the table. You can engage with visitors in real-time with the best lead-generation chatbots on your website or social media pages. The chatbot can ask visitors about their needs and collect their contact information, effectively capturing leads for your sales team.

Let's take an example of a real estate agency. They've got properties to sell, but tracking potential buyers is like finding a needle in a haystack. However,  an AI chatbot can be a digital assistant for agents.

Or, it can work like a friendly receptionist who chats with the website visitors, asks about their property preferences, and even gets their contact details. Instead of chasing leads, the company now has them neatly organized and ready for follow-up.

Learn how chatbots help in lead generation and transform your lead generation strategy.

3. Booking and reservations for the hospitality industry

If you are into hospitality management, a custom AI chatbot can be integrated directly into your hotel's booking system. It can show room availability, answer questions about your facilities, and guide customers through the booking process.

Here is how having a chatbot on your hotel's website can be beneficial,

Imagine that you run a popular hotel. Your phone is ringing off the hook with booking requests, and your staff is overwhelmed. An AI chatbot can be your virtual attendant, always ready to assist. As visitors come to your website and check hotel prices or room availability, they always don't need to reach the reception or the hotel staff, for that matter.

When asked, "What is the price of the sea-facing luxury suite?" An AI chatbot can promptly access recent data stored in your database and answer the query. It can also offer virtual tours of your hotel rooms, explain top amenities, and confirm bookings for your customers. Here is an example of an AI chatbot nurturing leads on a hotel's website.

AI chatbot for hotel industry - what is Botsonic?
AI chatbot for the hotel industry

4. Customer Data and Feedback Collection

Chatbots can be a great tool for collecting customers' feedback as well. Whenever a customer returns to your website after a successful purchase, the AI chatbot can ask them to rate their experience or provide feedback.

For a better understanding, let's take an example of a retail business named “Fashion Forward” that sells clothing and accessories online. Now they have recently implemented an AI chatbot to their website. After a customer, say, Sarah, completes a purchase on the "Fashion Forward" website, Styler, the chatbot, initiates a conversation.

Here is what it might look like,
Styler: "Hi, Sarah! Thanks for shopping with us. We'd love to hear about your shopping experience. On a scale of 1-10, how would you rate your overall experience with Fashion Forward today?"
Sarah: "I'd say an 8."
Styler: "Thanks for your feedback, Sarah! We're always striving to improve. Could you tell us what we could do better?"
Sarah: "The website was a bit slow to load, and it was hard to find the size guide."
Styler: "Thank you for letting us know, Sarah. We're constantly working on improving our website, and your feedback is invaluable. We'll definitely look into the issues you mentioned. If you have more suggestions in the future, don't hesitate to share!"

5. Order and shipment tracking for e-commerce users

You can use an e-commerce chatbot to provide updates on order status and shipping information. After a customer places an order, the custom AI chatbot can send them updates about their order and when it's expected to arrive.

Let's suppose that you're an e-commerce mogul, and your business is booming! But as you receive hundreds of orders every day, keeping customers updated seems like a nightmare. An AI chatbot can come to your rescue and act as your virtual logistics manager.

It can update order status and shipping information or simply reply to customer queries such as 'When will I receive my order?' It's like having a personal assistant for each of your customers who keeps them informed and happy.

6. Offer Content recommendations

If you run a content-heavy website like a news site or a blog, an AI chatbot can analyze a user's past reading behavior and suggest content they might find interesting.

For example, let's say a tech news website, "The Daily Insight," has implemented an AI chatbot named "NewsBot" to personalize content recommendations for their readers.

Let's say a reader named John frequently visits "The Daily Insight" and reads articles mainly about technology, startups, and cryptocurrency. NewsBot, the chatbot, tracks and analyzes John's reading habits over time.

Now, someday John visits your website and is about to leave without any interaction, the NewsBot can initiate a conversation:

Chatbot for content recommendation - what is Botsonic?
Botsonic chatbot for content recommendation

In this scenario, NewsBot successfully analyzes John's reading behavior and provides personalized article recommendations. This enhances John's reading experience and increases his engagement with "The Daily Insight.”

7. Personalized chatbot marketing

An AI chatbot can analyze a customer's past purchases and browsing behavior to recommend products or services they might like. This can be used to personalize your marketing efforts and increase sales.

For example, suppose you're a clothing retailer, and you've got a wide range of products. But how do you make sure your customers find what they love? A custom AI chatbot powered by GPT-4 can work as your virtual stylist. It can analyze customers' past purchases and recommend products they might like. It's like having a personal shopper for each of your customers.

8. Answering FAQs

A custom AI chatbot can be programmed with answers to frequently asked questions about your business, product, or service. This can help provide instant answers to customer queries and reduce the workload on your customer service team.

Let's say you're a university administrator, and it's the start of a new session for students. For obvious reasons, your inbox is flooded with questions from students. A custom ChatGPT bot can be your digital advisor. It can answer frequently asked questions like "When is the registration deadline?" or "What courses are available this semester?". It's like having a guidance counselor who's always available.

9. Onboarding new users

For SaaS businesses, a chatbot can do wonders as far as onboarding new users is concerned. While getting used to your product or services, your customers might have a long list of queries. From how to sign-up to how to get started, an AI-powered chatbot can answer all these queries promptly and guide your customer with the right steps to start up.

We can take the example of Writesonic, for that matter. Our support chatbot powered by Botsonic can offer real-time responses and help our customers with a detailed overview of how to access the platform with ease.

Writesonic bot - What is Botsonic?
Writesonic Bot


Can I install Botsonic on my WordPress website?

Yes, you can use the Botsonic AI chatbot on your WordPress website. In fact, you can add the Botsonic code embedded to your HTML website and install the application. Click here and learn how to install an AI chatbot like Botsonic on your website.

How can I customize my Botsonic chatbot?

From the chatbot icon and color to your chatbot’s appearance, you can customize the Botsonic chatbot as per your website’s aesthetics. Simply follow the steps mentioned under the customization paragraph, and you will be done.

How do I train my Botsonic chatbot on my own data?

Training your Botsonic chatbot on your own data is quite straightforward. All you have to do is upload your knowledge base, FAQs, sitemap, or simple website link under the training module while creating your chatbot, and your chatbot will be trained as per your business data.

What makes Botsonic better than other chatbot builders?

From its AI capabilities and easy-to-use interface to high customizability, there are various advantages that make Botsonic the best AI chatbot builder for small and medium businesses. Now if we have to talk about a particular feature of Botsonic that makes its peers run for their money, it is the application's usability and customization options in spite of being a no-code platform.

Can I use Botsonic on my ecommerce website?

Yes, whether you are on Woocomerce, Shopify, or any other platform, you can easily add Botsonic to your ecommerce website. Here is how to add the live chat feature to your Shopify store.

Satwick Ghosh

Satwick is a seasoned SEO Content Writer with 6+ years of experience and excels in SaaS writing. Expert at distilling complex technical know-how into high-quality blogs, he delivers engaging content.

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Discover what writing with AI feels like. See for yourself with a free trial -- we assure you'll save 20+ hours every week.
Try for FREE