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Peak business hours
Website bursting with visitors
Customers with carts filled and ready to hit ‘Checkout’
And … BOOM!
Out of nowhere, customer queries start pouring in, and your support team can’t catch up.
What would you rather choose - a system collapse or a savvy intervention of an AI superhero?
Well, the answer is pretty clear - any smart business owner would prefer delivering better customer service.
And who says you need a physical office, dozens of employees, and a huge budget to give your customer a delightful shopping experience they can cherish forever?
Building a smart shopping bot that can
Answer customer queries
Offer personalized recommendations
And skyrocket your ecommerce business sales
can prove to be the smartest choice.. ⭐
Check this: 53% of customers are more likely to shop with businesses they can message or chat with.
Moreover, by 2023, the chatbot ecommerce transactions are expected to reach $112 billion.
...But now you might be wondering how you can make a shopping bot that can handle all these critical responsibilities, right?
Don’t worry! This blog post covers everything you need to know about how to make a shopping bot.
But before diving into ‘how to create a shopping bot,’ let’s first understand ‘what is a shopping bot.'
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What is a shopping bot?
Whether you're sleeping, surfing, or slurping down your morning coffee - your customers are shopping! But are you ready to assist them 24/7?
In the hustle and bustle of the booming e-commerce landscape, where customers' needs and desires shift at lightning speed, your business needs an edge. That edge is doing things better, faster, and smarter.
And this is what shopping bots are exactly for.
A shopping bot is like your digital sales representative - it’s an AI-powered assistant functioning within your eCommerce platform, working tirelessly around the clock to provide personalized customer service and a remarkable shopping experience.
From answering queries to making tailored product recommendations, a shopping bot can do it all simultaneously and without ever taking a break. It’s like your one-stop solution to make sure your customers sail through their buying journey smoothly. In essence, it is ever ready to turn a casual browser into a loyal buyer!
Check out 5 shopping bots for ecommerce that can help you transform your customer experience and boost revenue.
So, if you want to level up your customer service game or want to meet your client's needs in real-time with precision - a shopping bot is what you need.
But how to create a shopping bot that is customized as per your eCommerce needs? Keep reading!
5 benefits of using a shopping bot
- 24/7 support: With an AI shopping bot, your business can provide round-the-clock assistance. No more 'we'll get back to you tomorrow' - your shopping bot can handle queries instantly, even during off-hours, ensuring your customers get immediate and satisfying support.
- Increased efficiency: Shopping bots can interact with various customers at once. Moreover, they never get tired, ensuring your business productivity remains optimal 24/7. This gives your customer support team more time to focus on other strategic tasks.
- Personalization: Who doesn’t loves personalized support? And shopping bots can leverage customer data to offer personalized product recommendations to your customers. This helps customers find exactly what they want, creating a convenient and tailor-made shopping experience. Moreover, with multilingual chatbots, you can take personalization to the next level.
- Data-driven decisions: Shopping bots gather irreplaceable insights about your customers' browsing and buying habits. This data can guide your business strategy, helping you improve your product offerings and marketing campaigns.
- Boosts sales: With quick responses, personalized suggestions, and seamless support, shopping bots for ecommerce can help you transform browsing customers into buyers. They're adept at nudging customers towards making a purchase, reducing cart abandonment, and thus boosting your overall sales.
Here are 7 proven strategies to reduce cart abandonment and skyrocket your ecommerce sales.
How to make a shopping bot for ecommerce?
Ready to stand out in the crowded ecommerce landscape by creating your own shopping bot?
Well, it’s easier than you might think, especially when you have a tool like Botsonic by your side! Botsonic is an incredible AI chatbot builder that can help your business create a shopping bot and transform your customer experience.
Here’s a step-by-step guide on how to create a shopping bot using Botsonic. So let’s get started.
What is Botsonic?
Botsonic makes it possible to build hyper-intelligent, conversational AI experiences for your website visitors, all within a few minutes. From basic FAQs to intricate customer inquiries, you can configure your shopping bot to tackle diverse situations without requiring any technical expertise.
Ready to transform your ecommerce store? Botsonic can help you.
Features of Botsonic
Whoever said building smart chatbots required coding wizardry probably hadn't experienced Botsonic! The magical platform makes creating AI-powered chatbots a breeze.
Let's dive deep into why Botsonic is shaking up the chatbot universe.
Powered by GPT-4: Botsonic combines revolutionary GPT-4 and NLP technologies. Simply feed in your data and witness Botsonic seamlessly adapt into a formidable support champ, far outpacing its ‘chatbot’ tag and becoming a customer support master! 🧞♂️
Easy-peasy integrations: Talk about integration, and Botsonic guarantees smooth sailing. With a few clicks, you can embed this amazing system anywhere using basic scripts and API keys. Integration headaches, be gone! 🚀
Allows customization: Who said bots couldn’t have a personality? Botsonic allows you to name your chatbot, choose a color scheme and logo, and even add a tagline and contact details. Botsonic lets you turn your chatbot into your new brand ambassador!
User-friendly interface: Botsonic takes away the tech terror from chatbot creation with its 'drag-and-drop' interface. It has a user-friendly ‘drag-and-drop’ interface that makes the process seamless.
Botsonic can help you transform your shopping experience and take your business to new heights. 🚀
How to build a shopping bot using Botsonic?
Ready to make your very own shopping chatbot with Botsonic? Let’s get started.
Step 1: Upload data
Your bot needs a bit of data wisdom, so data collection is the first step when it comes to building an AI chatbot. Imagine what your customers might ask and teach your bot accordingly.
You can upload documents, files, and links that can help the bot understand how to respond. In case you have data related to old customer queries, that can be even better. Use it to train your bot, as it can help you to understand the question pattern. Learn more about how to train ChatGPT on your own data.
Step 2: Customize your shopping bot as per your brand
Once you upload the data, 80% work is done. Now it’s time to give your shopping bot a makeover!
Add brand identity elements like brand color, logo, contact information, and more to your shopping bot. Give it a cool name and add some frequent queries.
When you’re done, your bot should look like a mini-me version of your brand. All said you've already done the lion's share of the work once you feed it the data! 😎
Step 3: Introduce your shopping bot to your website
Botsonic now gives you a shopping bot widget tailored to your brand and ready to chat and interact with your customers.
Then, you can integrate this widget into your website by copying the embedded code Botsonic gave and pasting it into your website’s code.
And ta-da, you’re done! Here’s your shopping bot for ecommerce, ready to take your customer interaction to a whole new level.
If you are running a Shopify store, here are the best live chat apps for Shopify you can have a look at. And, you can also check how to add a live chat app to the Shopify store.
Build a shopping bot using Botsonic and transform your customer experience
With a few clicks and a pinch of creativity, you can transform your ecommerce platform into a smart-shopping haven with Botsonic.
You can now create a personalized and efficient shopping bot in just 3 simple steps. And, with this new addition to your team, you're not only available 24/7 for your customers, but you're also crafting a more personalized, enjoyable shopping experience. And remember, a happy customer is a returning customer!💡
Beyond taking care of customer support, a shopping bot also means more free time for you and your team. Less time spent answering repetitive queries, more time innovating and steering your business towards exciting new horizons.
So why wait? Experience the Botsonic magic today, and let your business shine brighter than ever! 🚀