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From heart to cart - shopping bots for ecommerce can enhance customer experience and set your business apart! 💖
The word "E-commerce" has transcended its original definition.
Today, the ecommerce world is no more just about selling products but delivering unforgettable experiences. 🌟
Customers expect a lot more than just an online transaction.
- Instant, 24/7 support? Definitely!
- Personalized browsing? Yes, please!
- Quick and easy navigation? Absolutely non-negotiable.
- Connect and engage through their favorite social platforms? You bet!
And if you’re an ecommerce store looking to thrive in this fast-paced environment, you must tick all these boxes.
The answer is simple: AI Shopping Bots!
An AI shopping bot is an AI-based software designed to interact with your customers in real time and improve the overall online shopping experience.
Here’s an amazing prediction by Gartner: Chatbots will be the main customer service tool for 25% of companies by 2027.
Around 62% of customers of the customers prefer using a customer service bot rather than waiting for human agents to answer their queries. This clearly means that customers like chatbots. 💝
Wondering what does that even mean?
Well, take it as a hint to leverage AI shopping bots to enhance your customer experience and gain that competitive edge in the market.
Get ready to level up your ecommerce game. In this blog post, you can dive deep into what is AI shopping bots for ecommerce, their benefits, use cases, various shopping bots for ecommerce, and how you can create a custom AI shopping bot for your ecommerce business. So, let’s get started.
Table Of Contents
What is a shopping bot?
Browsing, Searching, Deciding, Abandoning... 😓
Tired of watching your customers stuck in this vicious loop? Well, countless customers come to an ecommerce store with a dream and leave with a dilemma.
But here’s a tool that can help you break the cycle: Shopping Bots!
A shopping bot is an AI software designed to interact with your website users in real-time. The AI-powered conversational solution works 24/7 to cater to your customers’ shopping needs.
Learn more about conversational AI and explore 5 best conversational commerce tools.
From answering product queries and processing payments to even providing personalized product recommendations, a shopping bot for ecommerce can prove to be a game-changer in the ecommerce space.
Shopping bots for ecommerce are more than just chatbots - they are customer magnets, sale catalysts, and brand ambassadors!
Let’s take an example.
A customer enters your ecommerce store looking for a cute new dress for a summer party. She has an idea of what she wants, but with thousands of options and sale popups, she gets confused and decides to leave.
But as she’s about to hit the ‘close’ option, your AI shopping bot comes into the picture! It understands her needs, answers her queries, and guides her. And ta-da - ‘Order placed.’ However, the bot doesn’t stop there - it then sends a thank you message and coordinates regarding shipping details.
Now, isn't that the kind of online shopping experience you dream of offering to your customers?
Why use a shopping bot for ecommerce business?
Shopping bots for ecommerce are transforming the shopping experience. Let’s have a look at how these bots are turning the tables:
1. Personalized shopping experience
One size does not fit all, and certainly not in shopping.
90% of leading marketers believe that personalization boosts business profitability significantly. And using a shopping bot can help you deliver personalized shopping experiences.
Wondering how? Well, shopping bots efficiently track your customer’s browsing and purchasing behaviors and analyze likes and dislikes, ensuring the shopping experience is as personalized as possible.
In short, a shopping bot can help you deliver personalized shopping experiences and boost your sales!
See how multilingual chatbots can help you provide a more personalized experience.
2. Fast checkout process
The average cart abandonment rate is around 69.99%, and one of the reasons why people abandon their carts is the tedious checkout process.
And guess what?
Shopping bots significantly speed up the checkout process, making it faster, more efficient, and error-free.
They are like the Usain Bolt of eCommerce, responding instantly, retrieving information, and providing recommendations quicker than you can say "Add to Cart".
No more tedious searching, just swift shopping. 🏎️💨
Apart from shopping bots, check out these 7 proven strategies to reduce cart abandonment.
3. Provides 24/7 support
With an online shopping bot by your side, your customer need not to wait for ‘working hours’ to get their queries answered.
Now customer support is a 24/7 affair. The shopping bots can help them find answers to their questions, resolve issues, and more without having to wait for human customer representatives.
Thinking if your customer will like it?
Check this: 64% of the customers say that 24/7 service is the most helpful chatbot functionality.
Why let your customers wait when you can offer them round-the-clock support?
Explore customer support AI chatbots that can help you transform the customer experience and skyrocket your sales.
5 best shopping bots for ecommerce
As per reports, in 2022, the global e-commerce market reached US $16.6 trillion and is expected to reach US $70.9 trillion by 2028, growing at a CAGR of 27.38% from 2022 to 2028.
Providing top-notch customer service is the key to thriving in such a fast-paced environment - and advanced shopping bots emerge as a true game-changer in this case.
From handling customer complaints and providing swift recommendations to 24/7 assistance and improving customer satisfaction, these digital wizards are transforming the shopping experience.
Now, the billion-dollar question is - which bots make it to the top of the list in this revolution? 🤔
Here are the five best shopping bots that are setting new benchmarks in eCommerce platforms around the globe. With the power-packed features, these bots are turning normal shopping experiences into extraordinary ones.
Say hello to Botsonic, the wizard of no-code AI chatbot builders!
If you're looking for an AI assistant that's
✅ trained on your own data
Get ready — Botsonic ticks all those boxes and more! This ultimate wizard holds the power to build shopping chatbots that can transform the shopping experience and boost your revenue.
Botsonic is a no-code custom AI ChatGPT-trained chatbot builder that can help to create customized and hyper-intelligent shopping bots in minutes.
The advanced tool leverages GPT-4 and Natural Language Processing to build conversational shopping bots tailored to your requirements and use cases, and that too without any need for technical expertise.
With Botsonic, crafting mesmerizing and intelligent AI interactions is as easy as snapping your fingers. Check out some super cool features:
- Supercharged with GPT-4: What's at the heart of Botsonic? The exceptional combination of advanced GPT-4 tech and NLP! Simply provide your data, and watch Botsonic seamlessly adapt while delivering unparalleled customer support - elevating the ‘chatbot’ experience to the next levels!🎈
- Train on your own data: Botsonic allows you to train the AI chatbot on your own data, including text documents, FAQs, knowledge bases, or customer support transcripts - which simply means having a personalized version of ChatGPT for your ecommerce business. Learn more about how to train ChatGPT on your own data (no code) 🤖 and build an incredible shopping bot.
- Effortless Integration: When it comes to integration, Botsonic guarantees smooth sailing. You can easily embed this stellar system into your website or apps using simple embed scripts and API keys with just a few clicks. Hassle who? 😎
- Master of Customization: Choose your chatbot's name and other brand identity elements like color scheme, logo— even personalize it with a catchy tagline and all your contact details. With Botsonic, make your chatbot all about you! 🎨
- User-Focused Design: Botsonic is all about making chatbot creation as easy as a walk in the park! With an intuitive, user-friendly ‘drag-and-drop’ interface, this tool is built for everyone — tech wizard or not! 🧩
"I firmly believe that AI chatbots represent a paradigm shift in the realm of customer support. Their rapid response times and ability to handle multiple customers simultaneously can significantly improve the customer's purchase journey while easing the pressure on support teams,” says Ram, Product Manager @Writesonic.
Check out a few super cool examples of Botsonic as a shopping bot for ecommerce.
Let's step back and give the stage to Botsonic users themselves. Their firsthand experience is hands-down the best testament to the value that Botsonic adds:
There is no doubt that Botsonic users are finding immense value in its features. These testimonials represent only a fraction of the positive feedback Botsonic receive daily.
Botsonic's ability to revolutionize customer service while effortlessly integrating into existing structures is what makes it a favored choice amongst businesses of all sizes.
In short, Botsonic shopping bots can transform the shopping experience and skyrocket your business. Have a look at how to create a shopping bot in 3 easy steps.
So, what are you waiting for?
Yellow.ai, previously known as Yellow Messenger, is inspired by Yellow Pages. It is a no-code platform that uses AI and Enterprise-level LLMs to accelerate chat and voice automation.
The platform leverages NLP and AI to automate conversations across various channels, reduce costs, and save time. Moreover, by providing personalized and context-aware responses, it can exceed customer expectations.
From movie tickets to mobile recharge, this bot offers purchasing interactions for all. However, it needs to be noted that setting up Yellow Messenger requires technical knowledge, as compared to others. But this means you can easily build your custom bot without relying on any hosted deployment.
Pricing: Yellow.ai has not provided any information related to pricing. You can contact their team for details.
G2 Rating: 4.5/5
Yellow.ai is amazing, but there are some downsides to it. Let’s say to build a shopping bot using Yellow.ai, you need to have technical expertise, which can be a bit problematic if you are from a non-technical background. Moreover, integration with other platforms is a bit complex. Also, it is difficult to migrate from an existing chatbot to Yellow.ai. If you’re new to Yellow.ai, you might take some time to learn as it is not so user-friendly, and their support team is also not that good.
So, if you’re looking for a better option with a user-friendly interface, multiple integrations, and of course, a great support team, Botsonic can be your go-to tool.
Ada is one of the most popular names in the ecommerce world. Big brands like Shopify and Tile are impressed by Ada’s amazing capabilities.
Ada has an amazing track record when it comes to solving customers’ queries. It can help you to automate and enhance end-to-end customer experience and, in turn, minimize the workload of the support team.
In addition to that, Ada helps to personalize the customers’ responses based on their shopping history. This can help you to easily cross-sell and up-sell. And guess what? With the help of multi-channel integration, you can boost retention rates and minimize complaints.
Pricing: Customized - you can contact the team and get a quote as per your requirements.
G2 Rating: 4.6/5
Though Ada has amazing features, it comes with a few disadvantages as well. Firstly, their UX isn’t very intuitive, and the building experience is not so good, which can affect the overall experience. Moreover, it offers limited integrations and features. If you are looking for a better tool that offers multiple integrations and mind-blowing features, choose Botsonic.
Next on the list comes Chatfuel, a no-code chatbot builder that can help you to automate various tasks like marketing, customer support, and more.
If you are an ecommerce store owner, looking to build a shopping bot that can interact with your customers in a human-like manner, Chatfuel can be the perfect platform for you.
Chatfuel can help you build an incredible and reliable shopping bot that can provide the fastest customer service and transform the overall user experience. Moreover, it provides multiple integrations that can help you streamline the entire process.
Pricing: Chatfuel offers a free trial for Facebook + Instagram, and the paid plan starts at $14.99/month. For WhatsApp, the plan starts at $49/month.
G2 Rating: 4.5/5
Chatfuel is great to use, but you need some technical know-how to make the most out of its features. Moreover, the setup can be a bit confusing, and it lacks reporting features. So, if you are in search of a better platform, which can help you build a custom AI shopping bot, you can check out Botsonic.
When it comes to ecommerce, how can you forget about Verloop.io?
Verloop.io is one of the best conversational AI platforms that can help businesses to deliver an amazing experience to customers across various platforms like WhatsApp, Instagram, and more.
From sharing order details and scheduling returns to retarget abandoned carts and collecting customer reviews, Verloop.io can help ecommerce businesses in various ways.
In short, Verloop is a platform that can help you replicate the in-store experience across various digital platforms.
Pricing: Verloop has not provided details related to pricing. You can contact their support team to know more.
G2 Rating: 4.7/5
Verloop is an amazing platform, but if you are looking for a better option, you can opt for Botsonic. The no-code AI chatbot builder can help you build a custom AI ChatGPT shopping bot. And guess what? It has a user-friendly interface and a great support team that’s always there by your side.
3 best shopping bots examples
- eBay: Known as ShopBot, eBay's AI-driven virtual assistant helps customers navigate through the eCommerce giant's broad product offerings. Setting the bot apart, it's capable of recognizing images as input, so users can find similar listings on eBay using pictures.
- H&M: H&M chatbot on Kik helps customers find outfits by asking a few simple questions about their personal style and occasion. The bot uses this information to suggest a complete outfit, adding a new level of convenience and personalization to the shopping experience.
- Sephora: On Facebook Messenger and Kik, Sephora uses a chatbot that does much more than just suggest products. Customers can book makeovers, view tutorials and product reviews, and even try on different Sephora products virtually.
Want to add a live chat app to your website that can work as a shopping bot? Here is a guide on how to add live chat on a website in under 5 minutes!
Creating unforgettable customer experiences with Botsonic
Given the fast-paced and fiercely competitive realm of eCommerce, harnessing the potential of shopping bots can no longer be just an advantage; it is a fundamental need for a successful eCommerce business.
From personalizing customer experiences to facilitating quick checkouts and round-the-clock customer service, these aren't just online shopping bots - they're customer magnets, sales catalysts, and brand ambassadors all rolled into one.
When it comes to leveraging this power, Botsonic, the no-code custom AI ChatGPT chatbot builder, stands out for its advanced GPT-4 and NLP tech, effortless integration, customization capabilities, and user-focused design.
Upgrade your eCommerce game and watch your business scale new heights with Botsonic.