Multilingual Chatbots: What Is It and How To Build

Table of contents

From Paris to Peru, Tokyo to Timbuktu, chatbots make the world go 'round as they give businesses a multilingual breakthrough! 🌍

Is your mind dancing to the rhythm of that line? 🕺

Well, get ready to dive into the harmonious world of multilingual chatbots!

Just imagine a world where language barriers are zero, and your customers think of you as a hero.

Want to make this symphony come to life?

You’re at the right place!

NOTE THIS: The first interaction with a business or brand is mainly through a website. And if you are targeting an audience globally, speaking your customers’ language is the best way to maximize engagement.

As per Common Sense Advisory’s research series Can’t Read, Won’t Buy - customers prefer making purchase decisions in their native tongue, compared to a foreign language like English. Check out these findings:

  • 40% won’t buy in other languages.
  • 65% of them prefer content in their native language.
  • 73% of people want product reviews in their language.

If you are a business owner, get ready to dive into the remarkable capabilities of multilingual chatbots, discover the immense benefits they bring to global communication 🌐, and learn how they can take your business to new heights!

Table Of Contents

What is a multilingual chatbot?

Let’s say your customer reaches out to your business, looking to learn more about your products/services.


They don’t speak your language! 😱

And this is where multilingual chatbots come into the picture to save the day.

A multilingual chatbot can understand and speak multiple languages - allowing businesses to converse with the global audience like a linguistic superstar effortlessly.

For businesses operating globally, multilingual chatbots are no more an option but a necessity. These advanced cutting-edge AI chatbots help to understand customer queries in their native language - making them feel right at home.

So whether your customers are saying "Hola," "Bonjour," or "こんにちは," the multilingual chatbot is ready to be their buddy, offering a seamless communication experience.

By integrating these chatbots, you can turn your business into a welcoming global hot spot!

Want to learn more? Fantastic, let's jump in and explore more! 🤩

4 benefits of using a multilingual chatbot for business

1. Target a global market

Say ‘Hello world’ with multilingual chatbots by your side!

If you are a business looking to step into the global market, having multilingual chatbots are a must. They can help you to reach and assist customers worldwide, regardless of their language.

This broadens your horizons, attracting new clients and expanding your market presence. Isn't it amazing to think that your business can make anyone feel at home, no matter where they come from? 🤗

2. Better customer experience

Happier customers lead to better business!

Studies show that 75% of customers want to make purchases in their own language.

A multilingual chatbot that can engage in multiple languages means your clients can express themselves freely and comfortably, feeling valued and understood.

And guess what? When customers feel appreciated, they're more likely to stay loyal and recommend your business to others. 💙

3. Streamline customer support

Less chaos, more efficiency!

Multilingual chatbots lend a helping hand by taking care of the basic inquiries, leaving your customer support team to focus on the bigger stuff.

And bonus - no more language barrier headaches for your support staff! Now that’s what is called teamwork! 👥 Have a look at customer support AI chatbots that can help you enhance the overall customer experience.

4. Cost-effective solution

Save big, serve better!

A multilingual chatbot can save your business from hiring a team of support agents fluent in different languages.

One chatbot can handle multiple languages, saving you time and money in the long run while delivering outstanding support.

An economic superhero every business needs! 🦸‍♀️

Moreover, if you are a business looking to automate the work of the HR department, check out the 5 best HR chatbots for 2023.

In short, the best way to provide excellent customer service is to provide multilingual support. By communicating in customer's preferred language you can easily boost customer engagement and enhance experience.

How to build a multilingual chatbot?

Ever wondered if you could wave a magic wand and come up with a multilingual chatbot for your business?

Well, with Botsonic, it's almost like magic!" 🧙‍♂️

Get ready to dive into the spellbinding world of creating multilingual chatbots using Botsonic – the ultimate tool to make your language-barrier-breaking dreams come true! 🌍💬

Are you excited to uncover the secrets and build a multilingual chatbot that takes your customer experience to the next level?

Let's get started! 🚀

Botsonic is an incredible no-code custom AI ChatGPT chatbot builder that can help you come up with multilingual conversational chatbots in minutes to level up your customer experience.

Botsonic - Multilingual chatbot

Built for businesses of all sizes, Botsonic can help you leverage the power of GPT-4 and NLP to create highly-responsive and multilingual AI chatbots tailored specifically to your business requirements.

And guess what? Integrating it with your website is as simple as embedding code.

The advanced tool with multilingual capabilities can not just reduce the work of customer service agents but also help to serve customers in a better way by communicating in their preferred language. This in turn helps to improve customer loyalty and boost sales.

Learn more about conversational AI and explore 5 conversational AI tools that can help you autopilot your business.

Here are the incredible features of Botsonic:

  • Cutting-edge AI potential: Botsonic takes AI chatbots to a whole new level by leveraging the remarkable GPT-4 technology. You can easily train your chatbot with industry-specific data and sit back as it delivers speedy, efficient responses in multiple languages to wow your customers!
  • Effortless integration: Connect Botsonic to your website or app seamlessly with easy-to-use embeddable scripts or API keys provided by the platform. Enhance your customers' experience with minimal hassle.
  • Personalized Branding: Keep your unique brand identity with Botsonic's customization options. Design your chatbot's appearance, including name, colors, tagline, logo, and contact information, ensuring a consistent and appealing presentation.
  • User-friendly Interface: Even without coding experience, you can effortlessly design a custom AI chatbot tailored to your needs using Botsonic's intuitive, drag-and-drop functionality.

By harnessing the immense capabilities of Botsonic, you can not only create multilingual chatbots that bridge language barriers but also elevate your business in the realm of customer communication and engagement! 🚀

If you are a travel business, multilingual chatbots are not just an option but a necessity for you. Explore the 4 best travel chatbots in 2023 that you can try out.

How to build a multilingual chatbot using Botsonic?

Get ready to amaze your global customer base by creating a multilingual chatbot using Botsonic! This versatile chatbot can instantly transform customer interactions while speaking the language of your customers worldwide! 🌍

Here’s a 3 step process to build a chatbot using Botsonic:

  • Upload relevant data: Feed in the right information for your chatbot! Collect and upload essential documents, files, and links to help your chatbot answer customer queries effectively in various languages and provide valuable insights. Examine previous customer interactions, if possible, to identify FAQs and concerns across languages. Learn more about how to train ChatGPT on your own data.
  • Personalize the chatbot: Infuse your bot with your brand's distinct personality! Customize the chatbot with your brand colors, logo, tagline, and a name that embodies your identity while also catering to a multilingual audience. This step ensures a consistent, inclusive, and memorable customer experience across language groups.
  • Seamless deployment: Finally, let your chatbot shine on your website or app! Easily integrate the chatbot into your platform using a Botsonic-generated widget. All you need to do is paste the embedded code into your website's source code - and you're done!

Your tailor-made, multilingual ChatGPT chatbot is now set to charm customers, providing a smooth shopping experience across languages. 🛍️

3 best examples of multilingual chatbots

Explore three shining examples from various industries that have embraced the power of multilingual chatbots as a game-changing strategy for their brands.

These real-life multilingual chatbots positively impact customer experiences, break language barriers, and boost business performance. 📈

1. H&M: The famous fast-fashion retailer, H&M, uses its multilingual chatbot to help customers find the perfect outfit. Available on platforms like Facebook Messenger and Kik, the chatbot engages with users in multiple languages, offering style inspiration, personalized recommendations, and even assisting customers through purchasing. It's like having a personal shopper at your fingertips! 👗

Examples of multilingual chatbots - Multilingual chatbot
Examples of multilingual chatbots

2. Duolingo: It's no surprise that the language-learning app Duolingo employs a multilingual chatbot to help users practice their communication skills. Duolingo's chatbot lets users have interactive, real-time language conversations, which feel like chatting with a native speaker. By providing a safe, fun, and engaging environment to practice multiple languages, Duolingo's chatbot truly embodies the spirit of multilingualism! 🌟

3. Spotify: As a pervasive force in the music streaming industry, Spotify provides assistance to its users worldwide through a multilingual chatbot available on Facebook Messenger. In various languages, the chatbot helps users create and manage playlists, share songs, and even offers personalized music recommendations based on their preferences. 🎶

Leverage the power of multilingual chatbots using Botsonic

Multilingual chatbots are transforming the way businesses connect with a global audience. These AI-powered language superheroes are breaking down barriers and making customers feel like VIPs, no matter where they're from. 🌍

Remember, Botsonic is your secret weapon to crafting an amazing multilingual chatbot that speaks the language of your customers' hearts, making them feel welcomed and taking your business to global stardom!

It’s time to seize the moment! Tap into the power of Botsonic and multilingual chatbots, and watch as your business flourishes into a much-loved, inclusive, and truly global brand.

Don't wait another minute – it's time to inspire your customers and deliver outstanding experiences! 🏆

Get ready to leave a lasting impression in every language! 🕺

Pragati Gupta

Content creator & copywriter @Writesonic I help businesses to transform ideas into powerful words & convert readers into customers.

Get started
with Writesonic!

Discover what writing with AI feels like. See for yourself with a free trial -- we assure you'll save 20+ hours every week.
Try for FREE

Get started with Writesonic!

Discover what writing with AI feels like. See for yourself with a free trial -- we assure you'll save 20+ hours every week.
Try for FREE