Best Tidio Alternatives and Competitors in 2024

Navigating different help desk software options can be overwhelming when choosing the best fit for your business.

Tidio is a popular option for small and medium businesses to serve their clients. It is praised for its live AI chat software, which helps you connect with your website visitors and provides customer support.

However, like any software, it has some limitations as it is not suitable for every business's unique needs. Specifically, its limited widgets customization options and lack of knowledge base features affect Tidio's adaptability.

Furthermore, a few users have also raised issues about the tool's apparent stagnation in development. Some users on G2 have expressed dissatisfaction with the infrequent updates and suggested uncertainty about this software's direction.

If you are also a Tidio user experiencing similar challenges or even more, it is time to start looking for a Tidio alternative and find more comprehensive options.

In this blog, we will help you choose the top Tidio alternatives based on their USPs, features, pricing, pros and cons, and reviews. Comparing these tools might initially seem daunting, but once you go through them, you will easily be able to make an informed decision.

How Did We Select the Best Tidio Alternatives?

Why should you believe us? Simply because we have compiled this list after testing numerous tools and speaking to various users and industry experts.

Here are some of the features we checked these AI chatbot builders for:

1. Easy Customization

If you are unable to customize the look of your chatbot, then it's time to get a new one. Every business is built differently, has distinct integrations, apps, and workflows, and requires customized solutions for everything. Many platforms do not offer much customization, as those have pre-designed templates or themes that can't be altered.

However, Botsonic is different from ordinary tools. This platform enables you to build custom chatbots tailored to your specific business needs. Pick any chatbot, domain, or industry—its chatbots are ready to be deployed and get your bot up and running instantly.

2. Omnichannel messaging support

Before opting for the AI chatbot builder, consider that it integrates across diverse communication channels, such as Facebook Messenger, and WhatsApp, customer service solutions like Zendesk, and more. It facilitates smooth, consistent customer interactions and increases sales opportunities for your business.

3. Sentiment Analysis

You need to analyze whether customers are happy when they engage with the chatbot or frustrated, as they might not get the solution quickly or as per their expectations.

Chatbot sentiment analysis is an excellent way for businesses to understand the mood and psychology of customers. This feature in chatbots can pick up the underlying emotions and intent of customers and respond to them most appropriately, making sentiment analysis an important feature to consider.

4. Security & Privacy

Data privacy and security should not be taken for granted. Therefore, choose software that offers security features, such as end-to-end encryption, authentication, authorization, and scanning capabilities.

It's essential to safeguard your customers' personal details and transaction information, ensuring that every interaction within your chatbot is a vault of trust and security.

5. Real-time metrics

The best chatbot is the one that provides you with access to real-time statistics so that you can examine the effectiveness of your chatbot and measure your ROI. Some of the providers even reveal your most and least helpful automation.

This information can help you understand what's important to your shoppers and where there's room for improvement.

The 10 Best Tidio Alternatives

Leveraging AI chatbots streamlines your workflows and lets your employees focus on higher-priority tasks.

The best part is that they reduce long wait times typically associated with email or phone-based customer support as they simultaneously provide instant help to multiple users.

So, let's begin the journey to finding the perfect Tidio chat alternative for your business:

1. Botsonic

How about automating complex tasks and reducing the workforce by integrating AI agents into your operations? Sounds interesting! This is what Botsonic does for you.

With Botsonic, you can harness the transformative power of AI to ensure your business operates 24/7 without any breaks.

This tool's AI agents embrace the future of technology by not getting tired, making mistakes, or getting distracted like humans. Moreover, it’s advanced AI-driven chatbots that use natural language processing and machine learning to understand, interpret, and respond to user queries in a natural way.

Its user-friendly nature and integrations make Botsonic an affordable option for emerging businesses trying to boost their social media engagement and automate customer interactions.

If you want to set up and deploy bots for your business, Botsonic is a practical and convenient solution. What sets this platform apart is its verifiable responses in more than 50 languages and that too when you can build your exclusive AI chatbot for free.

Features

• Reduce support ticket volume: Enhances customer experience and brand loyalty by reducing support volume by up to 80% and letting your team work on high-value tasks
• Create dynamic solutions: Its efficient AI agents do not follow scripts like traditional chatbots; instead, they gain insights into the core operations of your business, and queries of your customers and then perform tasks
• Predictive analytics: Collect large amounts of data to get an accurate indication of the search engine's algorithms and anticipate user needs and preferences to provide relevant information and support
• Highly customizable: Provide tailored answers to engage your customers that meet their unique needs
• Adaptive learning algorithms: Continuously train and refine your bots as if they are your colleagues, using additional data and user feedback
• Measure performance: It offers pre-configured chatbot templates alongside comprehensive reporting and analytics for performance monitoring

Pros

• Create automated messaging with customers without extensive coding knowledge
• It is easy to train the bot to align with your business objectives and audience's search intent.
• Quick integration on the web, WhatsApp, SMS, Zendesk, Freshdesk and several other channels
• Advanced targeting options for personalized messaging
• Shared inbox for streamlined communication across multiple platforms

Cons

• Offers limited instructions and guidelines box
• This tool might make up fake personal data

Pricing

• Free Trial: 14-days
• Professional: $40.83/month (includes 3 team members)
• Advanced (AI Agents): $249/month (includes 5 team members)
• Custom: Contact sales team

Reviews and Ratings

G2: 4.6/5 (80+)

Capterra: 4.8/5 (60+)

Also read: How to use AI in Customer Service in 2024?

2. Help Scout

Help Scout is known for its user-friendly customer service tools and for creating custom reports if you need to take a deeper dive into analyzing customers' behavior. It helps businesses manage customer services effortlessly by combining knowledge base, live chat, and workflow automation tools.

Help Scout is also known for offering instant answers to your customers even before they start a chat by showing self-help article links.

Features

• Allows your team to monitor user satisfaction metrics and note areas of improvement
• Provides an option to add a contact form to the widget
• Offers real-time reports on the critical parts, like response times, handle times, and wait times

Pros

• Bring email, live chat, social, and voice conversations together so you can work faster
• Captures leads automatically during an ongoing conversation

Cons

• The lack of advanced routing capabilities might lead to longer response times, as messages aren't always directed to the most appropriate team member
• Learning the sophisticated functions of Help Scout might have a steep learning curve for new users

Pricing

• Free Trial: 14-days
• Standard: $22/user/month
• Plus: $44/user/month
• Pro: $65/user/month

Reviews and Ratings

G2: 4.4/5 (400+)

Capterra: 4.6/5 (200+)

3. Intercom

The list of Tidio competitors is incomplete without mentioning Intercom. Its AI-powered chatbot is built on advanced AI models to provide prompt online customer support, real-time interactions, and engagement.

This tool integrates with the only AI-first customer service platform, creating a connected experience for your teammates and customers. Intercom also helps organizations communicate not only through AI bots but with live chat, in-app messaging, and social media platforms.

Features

• It can answer questions using multiple sources, which include Intercom articles, the Zendesk help center, any public URL, PDFs, or text-based snippets
• Provides relevant answers for different customers based on their plan, locations, personas, and more
• Stores customer's chat history to help them pick up the conversation where they left

Pros

• It comprehends complex queries and asks clarifying questions
• Reduces support volume by conversing with your customers fully
• Automatically detects a customer's language and resolves issues in 45 languages

Cons

• You can think of choosing an Intercom alternative as it has rigid programming, which means this tool cannot adapt to emotional cues or read between the lines
• Lacks automatic grouping of conversations from the same email

Pricing

• Free Trial: 14-days
• Essential: $39/seat/month
• Advanced: $99/seat/month
• Expert: $139/seat/month

Reviews and Ratings

G2: 4.5/5 (2,900+)

Capterra: 4.5/5 (1,000+)

4. Freshdesk

Freshdesk is a great Tidio chat alternative that enables organizations to handle client queries and support requests through diverse channels.

The best part about Freshdesk is that it facilitates users to engage with various social media platforms like Instagram, WhatsApp, and Facebook from a single interface, eradicating the need to switch between apps that hamper your customer experience.

Features

• Transfer conversations seamlessly to live agents with just one click
• Its messaging feature provides live metrics to managers or admins to improve support processes
• Enables admins to perform bulk actions such as chat assignments, convert conversations into tickets, etc.

Pros

• You can have full access to the chat history of the customers, which helps speed up the responses
• Segment customers into different categories to simplify the targeting and entire sales process

Cons

• The scope of improvement in integration capabilities with social networking sites
• The initial setup process can be complex for beginners as they possibly require technical knowledge

Pricing

• Free: Forever
• Growth: $15/user/month
• Pro: $49/user/month
• Enterprise: $79/user/month

Reviews and Ratings

G2: 4.4/5 (3,000+)

Capterra: 4.5/5 (3,300+)

5. Zendesk

Zendesk is an ideal app for businesses looking to elevate their customer experience. This platform is designed for collaborative environments wherein different teams can quickly handle customer communications and resolve queries.

Zendesk's integrations with numerous third-party applications enhance its functionality, making it an all-in-one platform for managing customer interactions.

You can also use its advanced analytics features, which allow growing teams to manage their support tickets in a central hub.

Features

• Provide access to detailed reports, which means you can assess each agent's performance in just a few clicks
• Its live chat tool offers helpful features such as behavioral triggers, visitor tracking, chat ratings, and file sharing for real-time customer support
• Customer conversations and information are stored in a centralized workspace, so agents have all the tools to provide personalized content and service across all channels

Pros

• Allows agents to create more engaging conversational experiences with customers by offering access to GIFs, emojis, forms, and canned responses
• Its in-app FAQ features offer instant and accurate replies to customer queries, especially in the eCommerce landscape

Cons

• Zendesk's chatbot struggles with context
• When the bot can't handle a query, the transition to a human agent isn't always smooth

Pricing

• Free Trial: 14-days
• Suite Team: $55/agent/month
• Suite Growth: $89/agent/month
• Suite Professional: $115/agent/month
• Suite Enterprise: Contact the sales team

Reviews and Ratings

G2: 4.3/5 (5,000+)

Capterra: 4.4/5 (3,900+)

6. Olark

Olark facilitates live chat management by keeping your team aligned and on track. It offers numerous customizable features, chat activity monitoring, automated messaging, and canned responses, making it one of the top Tidio alternatives.

It is the perfect software to understand your customer's behavior and preferences. Wondering how? It saves every live chat transcript and offline email in your transcript archive, along with your customer details such as contact info, profile data, or follow-up action items.

Features

• It's live chat reports update in real-time, allowing you to monitor chat volume, customer satisfaction, and agent activity
• The platform enables you to instruct the bot on which visitors matter most and how to greet them, and your bot will alert the agent when the visitor needs assistance
• Provides admins the option to create groups, set conversation limits, and monitor agent activity

Pros

• Integrates with Salesforce, Hubspot, MailChimp, WordPress, Slack and 100+ prominent platforms
• Based on conversation tags, get a quick look at trending topics that are coming up most often in chats

Cons

• The functionality is limited; they do not have custom bots or automated playbooks
• Its limited customization options can leave businesses feeling constrained in tailoring the chatbot to their unique brand voice

Pricing

• Free Trial: 14-days
• Olark Standard: $29/month
• Olark Pro: Contact sales team

Reviews and Ratings

G2: 4.3/5 (200+)

Capterra: 4.5/5 (450+)

7. Gorgias

Do you want to provide proactive support and automatic suggestions to customers?

With Gorgias, you get multi-channel support through different channels, such as email, chat, voice, and social media; yes, all this is on a single dashboard. Its PerfectBot will learn your brand's voice and policies, study your content, and handle conversations in the chatbox as the always-on agent.

It can also integrate with renowned platforms, such as Shopify, BigCommerce, and WooCommerce.

Features

• Provide Macros for templated replies with variables, enabling quick responses and reducing response times
• Connect with 100+ apps to empower your team, share customer data between tools, and make updates in other apps
• Resolve complex customer queries fast, in a way that feels natural

Pros

• Offers personalized pre-sales support
• It can handle complex tasks like order tracking, product recommendations, and even processing returns

Cons

• Only basic analytics are available
• Most of its integrations cater to eCommerce businesses, so if you offer other services, this tool might not be an ideal fit for you

Pricing

• Free Trial: 7-days
• Monthly Plan: $300/month

Reviews and Ratings

G2: 4.5/5 (500+)

Capterra: 4.7/5 (100+)

8. LiveChat

Rather than traditional methods like phone calls or emails, use LiveChat to establish a real-time messaging channel for your business, nurturing relationships and building trust.

This tool can help your agents and sales reps work more effectively, from collecting and accessing company knowledge to suggesting replies faster.

Businesses prefer this platform mainly because it can capture customer requests from numerous platforms and help agents manage them all in one place.

Features

• LiveChat's tools include file sharing, canned responses, chat archives, chat tagging, alerts, chat transfers, and more.
• Automatically sync data with your CRM, Google Analytics, or email marketing systems
• You can read 1000 chats in 30 seconds as it provides a weekly summary of the most asked questions from your LiveChat messages

Pros

• Integrates with more than 200+ platforms to improve the customer's experience with your brand
• Track your agent's performance, customer and their ticket reports, eCommerce reports, and various other metrics

Cons

• It can be resource-intensive, as it requires dedicated support team members to handle inquiries promptly
• It might face a lag when using its live chat software

Pricing

• Starter: $20/month/person
• Team: $41/month/person
• Business: $59/month/person
• Enterprise: Contact sales team

Reviews and Ratings

G2: 4.5/5 (750+)

Capterra: 4.6/5 (1,600+)

9. ProProfs

ProProfs is an excellent Tidio alternative that enables support teams to manage all emails in one place using a shared inbox. It allows you to queue your incoming chats, ensuring no customer leaves disappointed without getting a solution from your team.

It integrates seamlessly with well-known eCommerce platforms, such as Shopify, Magento, WordPress, Salesforce, Zoho CRM and many more. This platform also supports ticketing systems!

Features

• Generates canned responses in the live support tool to offer real-time and relevant answers
• Allows you to add self-help articles in the chat widget for instant assistance
• Boosts engagement and increases upsell opportunities by offering features like announcements and chat greetings

Pros

• Provides multi-channel support on platforms such as Whatsapp, Facebook, Instagram, SMS, Website Live Chat, and screen sharing
• Customize chat invitations for visitors on your website as per their browsing patterns

Cons

• No spell check on the chats
• Lack of mobile app support

Pricing

• Free: Forever
• Annual Plan: $19.99/seat/month

Reviews and Ratings

G2: 4.5/5 (30+)

Capterra: 4.8/5 (20+)

10. HubSpot LiveChat

HubSpot is a CRM platform that helps businesses deliver top-notch customer support from one place. It incorporates review polls, knowledge base software, and a reporting platform.

HubSpot provides a help desk workspace that lets you and your team manage tickets seamlessly. Once your agents implement this platform into their daily operations, customer support services will be streamlined by prioritizing service tickets and replying accordingly.

Features

• Integrates with HubSpot CRM, which means all your conversation records are maintained and saved in a dedicated inbox
• Businesses can use the chat automation feature to deliver fast responses to common questions
• Keep track of current discussions and the status of deals to ensure the completion of projects

Pros

• It creates a chat flow that enables visitors to speak with your representatives directly
• Agents can manage their contacts straight from the LiveChat app, which means they will not have to switch between different platforms

Cons

• No default bot analytics
• The features are too basic compared to the price you pay

Pricing

• Marketing Hub Professional: $800/month for 3 seats
• Marketing Hub Enterprise: $3,600/month for 5 seats

Reviews and Ratings

G2: 4.4/5 (11,000+)

Capterra: 4.5/5 (4,000+)

Wrapping Up

Today's customers have a shorter attention span and prefer instant resolution to their queries. Thanks to automation and no-code chatbot builders, businesses have been able to generate timely and accurate answers for their customers.  

If you want to unlock the power of AI chatbots, you first need to commit to a platform that can handle your conversations 24/7, assist customers promptly, collect information, build a database, and automate your entire workflow with minimal human intervention. One such tool is Botsonic, which helps you train and deploy your AI agents quickly.

Elevate your Customer Experience with Botsonic!

This emerging player can be a game-changer for your business, ensuring high customer satisfaction and positive engagement from your users. It has shaped the future of AI-driven interactions by aligning the chatbot you build with your specific business needs, whether customer support, lead generation, or interactive campaigns.

Still trying to figure out which AI chatbot builder best suits your business and target audience’s needs? Use this checklist to compare the features of different chatbot builders and select the software that best meets your requirements.

If you want to discuss creating an AI chatbot from scratch, schedule a product demo to drive your business forward!