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"Hey Siri, what's the secret to creating unforgettable customer experiences?" 🤔
Only if answering this pressing question was so easy!
But what if there comes a companion who can,
Solve issues in seconds, and
Provide a fantastic customer experience
That can light up your customer’s face with delight 🤩
Intrigued? You should be!
Wondering why you need to focus on top-notch customer experience?
Check this: 82% of consumers switch brands if unsatisfied with the customer service department.
So, if you are targeting to keep your customers in the remaining 18% - it’s time to take advantage of NLP chatbots. Ready to uncover how?
This blog post is the answer - from what is an NLP chatbot and how it works to how to build an NLP chatbot and its various use cases, it covers it all.
Let’s dive deep into the NLP chatbots.
Table Of Contents
What is an NLP chatbot?
Get ready for mind-blowing revelation!
Here’s the secret power behind chatbots that enables them to understand and respond to our language just like a human would: NLP
So, what exactly are NLP Chatbots?
Let's break it down!
NLP, or Natural Language Processing, is a cutting-edge technology that allows AI to communicate with humans seamlessly using everyday language (a chatbot that actually feels human!)
The ultimate goal is to read, understand, and analyze the languages, creating valuable outcomes without requiring users to learn complex programming languages like Python.
In today’s world, NLP chatbots are one of the highly accurate and capable ways of having conversations. You can also explore 4 different types of chatbots and see which one is best for your business.
Check this: According to Adweek’s study, 68% of customers prefer conversational chatbots with personalized marketing, and natural language processing chatbots as the best way to stay connected with businesses.
Still wondering how natural language processing chatbots are different from rule-based chatbots? Keep reading!
Difference between NLP chatbots and rule-based chatbots
Wondering what sets Rule-based Chatbots and NLP Chatbots apart? 🤖
Let's break down the key differences between these two:
- Flexibility: Rule-based chatbots follow a strict set of predefined rules and decision trees, while NLP chatbots adapt to a variety of inputs and learn from them, offering more dynamic and natural conversations.
- Language understanding: Rule-based chatbots rely on specific keywords and phrases, making them less effective in understanding complex language. NLP chatbots, on the other hand, interpret user inputs by analyzing context, sentence structure, and intent, allowing for more accurate and human-like responses.
- Conversation depth: Rule-based chatbots can handle simple, linear conversations, whereas NLP chatbots excel at understanding and managing more complex, multi-turn conversations, making them a better choice for detailed interactions.
- User experience: With rule-based chatbots, users often need to alter their language to match the chatbot's understanding, while NLP chatbots provide a more seamless and engaging user experience, as they can interpret and respond to natural language.
- Implementation & maintenance: Rule-based chatbots are easier to implement but may require frequent updates; NLP chatbots continuously learn and adapt, offering long-term efficiency.
These pointers show that NLP chatbots excel in providing more engaging, versatile, and satisfying user experiences. 🤖
Have a look at traditional vs. AI vs. ChatGPT-trained chatbots to get a better idea.
Amazed, right? Let’s dive deep into how these NLP chatbots work.
How does an NLP chatbot work?
In technical terms, NLP transforms the text into structured data by processing a large amount of linguistic data (that computer can understand) - which helps to respond to customers’ queries comprehensively and conversationally.
Let’s understand this more simply. ✨
NLP is equipped with deep learning capabilities that help to decode the meaning from the users’ input and respond accordingly. It uses Natural Language Understanding (NLU) to analyze and identify the intent behind the user query, and then, with the help of Natural Language Generation (NLG), it produces accurate and engaging responses.
Wondering how chatbots understand the query? Let’s break down the process in a nutshell:
1. Domain classifier
The AI chatbot first understands and identifies the domain depending on the keywords. Let’s understand this in detail.
Let’s say you want to handle a large set of conversations from various topics; you may need a domain classifier to segment natural input into the pre-set group of domains. For example, when it comes to Siri, the domain can be music, weather, and more.
2. Intent classifier
As the name suggests, an intent classifier helps to determine the intent of the query or the purpose of the user, as in what they are looking to achieve from the conversation.
For example, let’s say tracking an order or searching for something.
3. Entity recognizer
Then comes the role of entity, the data point that you can extract from the conversation for a greater degree of accuracy and personalization.
Here’s an example: If the user is trying to find flight tickets, the intent can be ‘to find tickets,’ and the entities under this can be the date, time, etc.
4. Role/context classifier
And, finally, context/role, since entities and intent can be a bit confusing, NLP adds another model to differentiate between the meanings.
Let’s take the previous flight tickets examples; the date entity there can then be classified into available or booked, and so on.
And voilà! That's the secret sauce behind NLP Chatbots' amazing ability to understand and respond to human language! 🌟
How to build an NLP chatbot?
1.25 billion US dollars - Yes, that’s where the chatbot industry is expected to reach by 2023 (which is a substantial increase from its market size of 190.8 million US dollars in 2016)
So if you are a business looking to autopilot your business growth, this is the right time to build an NLP chatbot.
Wondering how to build a natural-language-processing chatbot without coding?
Introducing Botsonic ⭐ - a no-code custom AI chatbot builder by Writesonic that brings the power of ChatGPT and natural language processing right to your website! 🚀
Creating hyper-intelligent, conversational AI experiences for your visitors is now as easy as pie. With Botsonic, you can effortlessly build a custom AI ChatGPT chatbot tailored to your unique needs - that too with no technical expertise required!
Here's a glimpse at the magic Botsonic brings to the table:
1. Train ChatGPT on your data: Botsonic learns from the information you provide, whether it's through uploading PDFs, PPTs, or DOCs or simply sharing website links. It absorbs knowledge from your resources to offer intelligent assistance to your visitors.
2. Personalize your ChatGPT with branding: Make your chatbot truly your own by customizing its name, colors, tagline, welcome message, logo, chatbot image, button style, contact information, and even suggested queries. Turn your chatbot into a brand ambassador!
3. Seamless Integration with a No-Code Approach: Integrating Botsonic into your website is a breeze! Once you create your custom ChatGPT AI chatbot, Botsonic provides embeddable code (available during the free trial) and an API Key option (exclusive to pro plans) for seamless incorporation.
With Botsonic, you can elevate your website's customer experience by creating a personalized, intelligent chatbot in just minutes!
Also, have a look at the top 9 AI chatbot builders that you can try out in 2023
Get ready to witness the power of Conversational chatbot and transform your online presence. 🌟
Build your no-code custom AI chatbot using Botsonic in just three steps
Building a no-code custom AI chatbot has never been easier, thanks to Botsonic! 🎉 Let's walk through the simple, step-by-step process to bring your chatbot to life:
Step 1: Feed Your Chatbot with Data 🗂️
Start by gathering all the essential documents, files, and links that can make your chatbot more reliable. Put yourself in the customer's shoes and consider the questions they might ask. Analyze past customer tickets or inquiries to identify patterns and upload the right data.
Step 2: Add a Touch of Your Brand ✨
With your data in place, it's time to make the chatbot your own! Customize it with your brand identity elements like brand colors, logos, and contact information. Give your chatbot a name and include example queries for a personal touch.
Step 3: Seamlessly Integrate with Your Website 🔗
As you add your branding, Botsonic auto-generates a customized widget preview. To integrate this widget, simply copy the provided embed code from Botsonic and paste it into your website's code.
And that's it! Your very own custom ChatGPT chatbot is now ready to tackle queries and enhance the overall customer experience. 🚀🤖
Learn more about how you can use ChatGPT for customer service and enhance the overall experience.
Benefits of NLP Chatbots in improving customer experience
And this is not all - the NLP chatbots are here to transform the customer experience, and companies taking advantage of it will definitely get a competitive advantage.
Here are a few ways how NLP is transforming the customer experience:
1. Human-like interactions: NLP chatbots provide natural and engaging conversations, leading to better interpretation and a more enjoyable customer experience.
2. Increased automation: NLP chatbots can handle more complex queries, reducing the load on agents and allowing for greater automation of customer interactions, unlike rule-based chatbots.
3. Personalized touch: NLP chatbots analyze user inputs to create tailored responses, resulting in a more individualized and engaging experience.
As per Salesforce, 52% of customers want more personalized interactions.
4. Contextual engagement: By identifying the context of user queries during the conversations, NLP chatbots ensure seamless communication between users and live agents when needed.
5. Swift responses: Customers receive rapid, accurate information from NLP chatbots, leading to increased satisfaction and positive experiences.
6. Cost-effectiveness: By automating many customer interactions, NLP chatbots reduce operational costs and also time, freeing up agents for higher-priority tasks.
Companies can cut down customer service expenses by 30% by adopting conversational solutions.
7. Adaptive learning: NLP chatbots continuously learn from interactions, which helps them improve over time, providing even better customer support. Have a look at 5 customer support AI chatbots that you can take advantage of.
The power of natural language processing chatbots lies in their ability to create a more natural, efficient, and satisfying customer experience, making them a game-changer in the AI customer service landscape. These points clearly highlight how machine-learning chatbots excel at enhancing customer experience.
Learn more about problems that AI chatbots can solve for your business today.
NLP chatbot use cases
Here are 6 amazing NLP use cases across different industries and also a few real-time examples that showcase their immense potential:
1. Banking and insurance
Let’s say you're a busy banking customer juggling work, family, and finances. Navigating complex banking and insurance queries can be daunting, but guess what?
With NLP Chatbots swooping in to save the day, things got a lot easier! 🦸♂️🌟
In the banking and insurance industries, NLP Chatbots can tackle common customer concerns such as balance inquiries, payment queries, and even policy-related questions - all in a conversational, user-friendly manner.!
NLP chatbot example: NLP Chatbots, like Bank of America's Erica, swiftly handle queries regarding balance inquiries, account status, and card-related issues and can escalate complex cases to human agents for seamless customer support.
Thanks to machine learning Chatbots, the banking and insurance sectors are now enjoying streamlined customer support, faster problem resolution, and an overall more delightful user experience! 🚀💬
2. Customer care
NLP Chatbots are making waves in the customer care industry and revolutionizing the way businesses interact with their clients 🤖.
These AI-driven conversational chatbots are equipped to handle a myriad of customer queries, providing personalized and efficient support in no time.
NLP chatbot example: For instance, Ada, a popular NLP Chatbot, serves as an always-available assistant, effortlessly understanding customer concerns and offering relevant solutions to enhance satisfaction and brand loyalty.
With lightning-fast response times, a human touch, and round-the-clock availability, NLP Chatbots are transforming customer care, making the experience more delightful and seamless for users everywhere. 🚀🎯
Imagine… it’s late at night, and you’re feeling unwell - and there you are, thinking, “I wish I had a personal healthcare companion 24/7.”
It's time to meet the NLP Chatbots revolutionizing the healthcare industry! 🚀
With their engaging conversational skills and ability to understand complex human language, these AI-powered allies are reshaping how we access medical care. The NLP chatbots can not only provide reliable advice but also help schedule an appointment with your physician if needed.
NLP chatbot example: Take Babylon Health's chatbot, for instance, acting as your round-the-clock personal health consultant, it offers tailored health assessments, virtual consultations, and even medication reminders.
Say goodbye to the anxious web searches and hello to healthcare tailored to your needs, all thanks to the incredible power of NLP Chatbots! ❤️
4. Hospitality and travel
Ever observed how the endless choices and daunting logistics leave you overwhelmed when planning for a vacation?
Well, no more! NLP Chatbots are here to save the day in the hospitality and travel industry. They serve as reliable assistants, providing up-to-date information on booking confirmations, flight statuses, and schedule changes for travelers on the go.
NLP chatbot example: NLP Chatbots like KLM's BlueBot (BB) assist you in crafting the ideal adventure by providing personalized flight and accommodation options, real-time booking confirmations, and up-to-date travel updates.
Have a look at the 4 best travel chatbots that you can try in 2023 and how you can build your own travel chatbot.
These incredible AI-powered travel companions are revolutionizing the hospitality industry, making your travel experiences more seamless, enjoyable, and, most importantly, stress-free. So, grab your sunglasses and let NLP Chatbots handle the rest! 😎🏖️
5. Retail and ecommerce
In the vibrant world of retail and e-commerce, NLP Chatbots are proving to be indispensable shopping buddies! 🛍️
These AI-driven powerhouses elevate online shopping experiences by understanding customer preferences and offering personalized product recommendations that cater to their individual tastes. Learn more about conversational commerce and explore 5 ecommerce chatbots that can help you skyrocket conversations.
NLP chatbot example: Take Sephora's Virtual Artist, for instance - this clever chatbot not only assists with product selection but even provides virtual try-on features, making cosmetic shopping more intuitive and enjoyable.
NLP Chatbots can also handle common customer concerns, process orders, and sometimes offer after-sales support, ensuring a seamless and delightful shopping experience from beginning to end.
If you are an ecommerce store tired of cart abandonment, check out these 7 proven strategies to reduce cart abandonment and explore top 5 shopping bots that can help you transform the shopping experience.
So, with NLP Chatbots on your side, rest assured that both your customers and your business are bound for success! 🎉🛒
6. Real estate
Let’s say you are hunting for a house, but you're swamped with countless listings, and all you want is a simple, personalized, and hassle-free experience.
Well, guess what? NLP Chatbots are here to save the day in the real estate realm! 🏘️
NLP chatbot example: Zillow's AI-driven chatbot analyze your preferences, match you with the perfect property listings, and even schedule viewings, all without breaking a sweat.
Armed with natural language understanding, NLP Chatbots in real estate can answer your property-related questions and provide insights into the neighborhood, making the entire process a breeze.
So, say goodbye to endless browsing and hello to your AI-powered real estate buddy who's ready to help you find your dream home! 🌟
Build NLP chatbot in minutes with Botsonic
NLP Chatbots are transforming the customer experience across industries with their ability to understand and interpret human language naturally and engagingly.
From banking and healthcare to retail and real estate, these AI-driven conversational chatbots are changing the game by providing personalized, efficient, and delightful interactions. 🚀
As the power of Conversational AI and NLP continues to grow, businesses must capitalize on these advancements to create unforgettable customer experiences.
Ready to join the NLP Chatbot revolution?
Start building your custom AI chatbot with Botsonic today and elevate your website's customer experience like never before!