5 Ecommerce Chatbots That Can Transform Your Business

Table of contents

Shop more, chat more - discover the ecommerce chatbots for a shopping experience your customer will adore! 🤖💕

With the increasing online purchases, there is a surge in ecommerce chatbots.

And guess what?

Gartner has an interesting prediction: By 2027, chatbots are set to be the primary customer service tool for a whopping 25% of companies. 😱

Now that's something to keep our eyes on, don't you think?

And here’s the driving factor: As per Statista, the global chatbot market is expected to hit $1.25 billion by 2025.

So, if you are an ecommerce store owner looking for a magical touch to transform customer engagement and skyrocket your conversions, you are at the right place!

This blog post covers all about chatbots in ecommerce, their benefits, the best ecommerce chatbots you can try, how to build a custom ecommerce chatbot, and examples of ecommerce chatbots.

Transform your ecommerce biz with ecommerce chatbots that can make your customers go 'WOW!' 🛍️

Let’s goooooo! 🚀

Table Of Contents

What is an ecommerce chatbot?

Let’s say… you’re browsing your favorite online store, hundreds of products staring back at you, and suddenly indecision creeps in.

And boom - you feel blank!

This is where the role of an ecommerce chatbot comes in - a powerful, AI-driven shopping buddy!

In short, ecommerce chatbots are software that simulates the human assistant and interacts with a human assistant in real-time. They can tackle countless customer queries in real-time and enhance user experiences, all while boosting those sales figures.

The chatbots in ecommerce can help you to provide customer service, recommend products, take feedback, and more - winning hearts with precision-guided product suggestions, seamless customer interactions, and the freedom of self-service options. 🎯👏

Excited to see how these chatbots for ecommerce can help ecommerce businesses?

Keep reading!

Top 5 ways in which ecommerce chatbot can help business

1. Seamless and instant customer support

Do you know 60% of customers feel that long hold and wait times are the most frustrating part of customer service?

But don’t worry - ecommerce chatbots are always there to save the day!

They provide around-the-clock assistance, answering questions and resolving issues in real time. This instant support not only saves customers from frustration but also helps reduce the workload of your support team, improving overall efficiency! ⏱️

And most importantly, by providing instant customer support, you can build a loyal customer base and improve customer retention.

Also, have a look at customer support AI chatbots that can help you.

2. Personalized customer experience

Picture your customers walking into a personalized retail wonderland crafted just for them!

By tailoring product suggestions and delivering recommendations based on user preferences, these ecommerce AI chatbots create a unique shopping experience for each and every visitor - boosting engagement, satisfaction, and brand loyalty! 🥰

These ecommerce chatbots focus on delivering an experience that can keep the shoppers coming back for more! 🛍️

And guess what? With the help of multilingual chatbots, you can take personalization to a whole new level and enhance your customer journey.

3. Improves sales

Ecommerce AI chatbots don't just make the shopping experience more enjoyable - they directly increase your sales!

As per research, retail sales based on chatbot-based interactions are expected to reach $112 billion by 2023, an increase of $7.3 billion from 2019 - an annual growth rate of 98%.

You can include these ecommerce chatbots in your chatbot marketing strategy and analyze customer behavior, preferences, and history. These chatbots can pitch in at the right moment and guide customers toward products they’d like to buy, driving sales.

By engaging customers with personalized recommendations, targeted promotions, and time-sensitive deals, ecommerce bots serve as a driving force behind making a sale happen.

4. Integration with multiple platforms

Inject the power of social media into your ecommerce platform with chatbots!

Small business owners connect with customers via social media channels like Instagram, Facebook, and more.

Ecommerce store chatbots can pull content from your social media channels, share product updates, and even capture leads from platforms like Facebook Messenger, creating seamless brand interaction across the digital universe. 🌠

5. Reduces cart abandonment

Do you know - the average cart abandonment rate is around 69.99%?

And ecommerce AI chatbots fight cart abandonment like superheroes. They swoop in, seeking opportunities to re-engage customers who are on the brink of making a purchase.

By sending friendly follow-up messages, addressing concerns, offering discounts, or suggesting alternative products, chatbots can help turn abandoners into happy customers and turn lost sales into a win! 💪

So, get ready to reduce cart abandonment and drive sales.

5 best ecommerce chatbots that you need to check out right away

1. Botsonic

Meet Botsonic, the ultimate no-code AI chatbot builder that can transform the ecommerce landscape with its hyper-intelligent and conversational powers!

Enhance your customer experience like never before with this cutting-edge tool that makes online shopping a dream come true. 🛍️

Botsonic - Ecommerce Chatbots

The advanced tool harnesses the power of GPT-4 and Natural Language Processing, which can level up the customer experience. Here are some of the super cool features of Botsonic that set it apart from the rest:

GPT-4 technology: Train your conversational AI bot in the blink of an eye using your data, to deliver top-notch support and take the customer experience to a whole new level.

Integrates seamlessly: Effortlessly embed Botsonic onto your website or app using embeddable scripts and API keys.

Customization: Ensure your brand identity shines by tailoring your chatbot's name, colors, tagline, logo, and contact info with ease.

User-friendly interface: No advanced tech know-how is required! Botsonic's drag-and-drop functionality makes building your conversational ecommerce AI chatbot an absolute breeze.

To sum up, Botsonic is the ultimate game-changer for ecommerce, blending state-of-the-art GPT-4 technology and user-friendly design to create an engaging and intelligent AI chatbot for ecommerce.

This no-code platform brings customization, seamless integration, and unforgettable customer experiences right to your fingertips.

Learn more about conversational AI and explore 5 must-have conversational commerce tools for business success.

So get ready to build your own ecommerce chatbot to level up your online shopping game - and watch your business soar like never before with Botsonic! 🎉👏💡

Check out the top 5 shopping bots for ecommerce that can help you transform the customer experience and boost sales. Additionally, have a look at how to create a shopping bot in 3 simple steps.

2. Chatfuel

Chatfuel is an incredible and user-friendly ecommerce chatbot builder that lets you come up with Instagram and Facebook messenger bots.

Chatfuel - Ecommerce Chatbots

It is specifically designed to simplify customer support on Facebook Messenger and Instagram and brings a seamless chatbot-building experience, ensuring that your ecommerce thrives on these popular platforms. 🚀

The advanced ecommerce chatbot platform comes with an intuitive interface where you can simply drag and drop to come up with your desired chatbot.

User rating: 4.5/5 on G2

Pricing: Offers a free trial. Paid plan starts at $14.99/month


  • No-code chatbot builder
  • User-friendly interface
  • Free chatbot templates
  • Supports multiple languages
Chatfuel is great, but it is limited to creating chatbots for social media platforms like Facebook Messenger, Instagram, WhatsApp, and websites. If you need a chatbot for other channels, Chatfuel cannot be of any help to you. In addition to that, the interface is a bit clunky to use, and the pricing is pretty high compared to others. However, Botsonic overcomes all these limitations by allowing users to create chatbots for all platforms. Moreover, it is super affordable and has a user-friendly interface.

3. Ada

If you are an online retailer looking to revolutionize the customer experience, Ada can be of great help to you.

Ada - Ecommerce Chatbots

With the help of AI-powered automation, this easy-to-use ecommerce chatbot platform can revolutionize the customer experience. It allows you to build complex conversation flows - without the need for coding and integrates with social media handles, APIs, and more.

The game-changing platform is built specifically to deliver a better experience to customers and empower the team.

User rating: 4.6/5 on G2

Pricing: Custom pricing


  • No-code chatbot builder
  • User-friendly and intuitive tool
  • Easy implementation
  • Supports various languages
Ada is super cool, but as per reviews, the UX is not very intuitive - which can impact the building experience. Moreover, it offers limited customization options and has a poor reporting system. So, Botsonic can be a better option to go for - as it can help you to come up with a hyper-intelligent AI chatbot for ecommerce in minutes, with ease.

4. SnatchBot

SnatchBot is an incredible chatbot builder that helps to build ecommerce chatbots based on NLP, ML, and voice recognition.

SnatchBot - Ecommerce Chatbots

The revolutionary platform helps to eliminate complexity and build an ecommerce chatbot that can deliver exceptional customer experience. And guess what? You don’t need any technical know-how to develop an ecommerce chatbot using Snatchbot!

In addition, SnatchBot offers a wide variety of chatbot templates, from marketing and crypto bots to customer support and playlist bot templates.

User rating: 4.7/5 on G2

Pricing: Offers a free trial. Paid plan starts at $99/month (Starter plan)


  • No-code chatbot builder
  • Offers various templates
  • Allows to build chatbots for various channels
SnatchBot is great, but if you are a first-time user, it might be pretty confusing. So, if you are looking for a user-friendly tool with an intuitive interface, you can go for Botsonic by Writesonic.

5. Tidio

If you are a small or medium-sized ecommerce business looking to boost sales by providing exceptional customer support, Tidio can help you.

Tidio - Ecommerce Chatbots

With the help of Artificial Intelligence and NLP, Tidio can help you to build an AI chatbot for ecommerce that can improve sales. And here’s the best part - you don’t have to start building from scratch, Tidio’s ecommerce chatbot templates can help you speed up the process.

User rating: 4.7/5 on G2

Pricing: Offers a free trial. Paid plan starts at $29/month (Starter plan)


  • Easy to install
  • Offers visual builder interface
  • Integration with CRM, ecommerce platforms, and social media handles
Tidio is an incredible platform; however, if you are a large-scale business, you may have to look for other options. Additionally, Tidio is not capable of handling complex business queries. And as per reviews, because of the panel design, it might be a bit difficult to set up the chatbot flow and questions. If you are looking for a better option - try Botsonic by Writesonic!
Looking for more options? Check out the top 9 no-code AI chatbot builders you can try in 2023.

How to build a custom eCommerce chatbot using Botsonic?

Get ready to elevate the online retail experience for your customers by building an ecommerce chatbot using Botsonic!

This simple yet powerful chatbot can instantly transform customer interactions and boosts your ecommerce business! 🎯

So, let’s explore 3 simple steps to bring this ecommerce chatbot powerhouse to life:

  • Upload relevant data: Feed your chatbot the right information!

Collect and upload relevant documents, files, and links that empower your chatbot to answer customer queries effectively or provide useful insights.

Analyze prior customer interactions, if available, to identify common questions and concerns.

  • Personalize the chatbot: Give your bot a flair for your brand's personality!

Customize the chatbot with your brand colors, logo, tagline, and even a name that resonates with your identity.

This step helps create a consistent customer experience and boosts brand recognition.

  • Seamless deployment: Finally, integrate your chatbot with the website or app!

With a Botsonic-generated widget, simply paste the embedded code into your website's source code – voilà!

Your bespoke ChatGPT ecommerce chatbot is ready to wow customers, ensuring an effortless and smooth shopping experience.

Learn more about how to train ChatGPT on your own data.

Best commerce chatbot examples

Check out these 3 best ecommerce chatbot examples and see how they are revolutionizing the shopping experience:

1. Sephora

Sephora's remarkable ecommerce bot is designed to transform your shopping experience and make you feel your best, always! Say hello to the AI-powered companion that has expertise in all things beauty and skincare. 💋

Sephora's ecommerce assistant is tailored to offer you a personalized and engaging journey through the world of cosmetics and beauty products. Here's what you can expect from this matchless beauty adviser:

Individualized Recommendations: By understanding your preferences and skin type, the chatbot offers personalized product suggestions and beauty routines that cater exactly to your needs.

Virtual Try-Ons: Curious about how that new shade of lipstick would look on you? Sephora's ecommerce assistant utilizes augmented reality (AR) to show you how specific products would appear on you, allowing for a virtual try-on, hassle-free!

Appointment Booking: Planning to visit a Sephora store for a makeover or a beauty consultation? Schedule your appointments with ease through the chatbot, ensuring a seamless in-store experience.

Instant Customer Support: Have queries related to products or need help with order tracking? Sephora's ecommerce assistant provides real-time support, answering your questions promptly and efficiently.

Beauty Tips & Tricks: Learn the latest beauty hacks and tricks to stay on top of global makeup trends. Keep up-to-date with new product releases and insider secrets from the beauty industry.

Get ready to welcome Sephora's ecommerce assistant into your life – your go-to AI-powered beauty expert for navigating the mesmerizing world of cosmetics and skincare, all with just a touch of a button! 💖🤖

2. H&M

Say hello to the future of fashion with H&M's extraordinary ecommerce assistant, an incredible ecommerce chatbot designed to elevate your online shopping experience and help you discover the trendiest styles that perfectly align with your unique fashion sense. 💃

Here’s what you can expect:

Tailored Style Suggestions: Taking your tastes and preferences into account, H&M's ecommerce chatbot presents personalized clothing and accessories recommendations to ensure your wardrobe stays chic and up-to-date.

Trend Alerts: Stay ahead of the fashion curve with the chatbot's knowledge of the hottest trends and new arrivals, making sure you're always in the know.

Outfit Inspiration: Need help putting together an outfit for a special occasion or just want a fresh everyday look? H&M's ecommerce chatbot serves up engaging outfit ideas to cater to your every need.

Easy Navigation: Driven by AI-powered search capabilities, the chatbot swiftly locates products that match your descriptions and preferences, making it effortless for you to discover the perfect items.

Seamless Shopping Experience: The incredible ecommerce chatbot guides you through the entire shopping process – from browsing and selecting items to finalizing your purchase, ensuring a smooth and fulfilling ecommerce journey.

Real-Time Customer Support: Have inquiries about products, sizing, or shipping? H&M's ecommerce assistant is here to provide prompt, comprehensive answers to all your queries.

Time to make every shopping spree an exciting adventure! 🕺

3. Louis Vuitton

Welcome to the world of high-end shopping powered by cutting-edge AI - meet the Louis Vuitton ecommerce store chatbot, here to make luxury shopping a delightful and accessible experience just for you!

The ecommerce chatbot aims to deliver customers a more personalized, sophisticated, and conversational shopping experience. Here’s how:

Style Discovery: Browse through Louis Vuitton's exquisite offerings as the chatbot curates a selection of luxury garments, handbags, accessories, and more – all tailored to your preferences.

Conversational Expertise: Engage in smooth, seamless, and sophisticated conversations with the chatbot, making your shopping experience feel like a rendezvous with a personal stylist.

Global Connection: The LV Assistant bridges the gap between online and offline shopping, providing store information and availability of specific items at your nearest boutique, ensuring you can always secure that coveted piece.

Spoil yourself with luxury and refined taste like never before! 🥂🌹

Time to build your ecommerce chatbot using Botsonic

So, there you have it - a complete rundown on ecommerce chatbots that are revolutionizing the online shopping landscape.

Now that you have the know-how to revolutionize your online shopping experience or boost your ecommerce business like never before, are you ready to hop on the chatbot train?

Don’t forget to check out Botsonic, the ultimate chatbot-building platform that will supercharge your ecommerce venture with state-of-the-art intelligence and next-level customer engagement. 🤖 So, get ready to build an ecommerce chatbot and enhance online shopping experience using Botsonic!

Shopping just got smarter, friendlier, and oh-so-fun! 🔥🎉

Pragati Gupta

Pragati Gupta is a Content Marketer @Writesonic, specializing in AI, SEO, and strategic B2B writing. Leveraging the power of Generative AI, she produces high-impact content that drives superior ROI.

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Discover what writing with AI feels like. See for yourself with a free trial -- we assure you'll save 20+ hours every week.
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